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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,128 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,128 reviews

June 08, 2024

A personal note of thanks to Davis Machold for his knowledge , professional appearance and courtesy in dealing with me. David is someone I would ask for in the future. Thank you Lexus! More

by aliciarjesso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Jun 13, 2024 -

Hendrick Lexus Charlotte responded

Aliciarjesso, we are so happy to read such a great review about Hendrick Lexus Charlotte! We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2024

They are helpful and friendly. Won’t give up getting something done for you and your veco More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 08, 2024 -

Hendrick Lexus Charlotte responded

Me, thank you so much for your high rating!

June 06, 2024

All of the advisors are great to work with. David Machold took good care of me!! More

by tangie25w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Jun 08, 2024 -

Hendrick Lexus Charlotte responded

Tangie25w, we are glad we could help! Thank you, and have a fantastic day!

June 06, 2024

I would like to Thank Dave MacHold for his outstanding service and personal attention when I bring my car in for service. Dave Machold is a 5 Star service manager. More

by ParisiM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Jun 07, 2024 -

Hendrick Lexus Charlotte responded

Parisim1, thank you so much for your high rating! Thank you so much again for your feedback! We hope you have a great day!

June 05, 2024

Quick, professional and cooperative; you can’t get much better than that. I will return again for my next checkup. More

by KIMRAIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 08, 2024 -

Hendrick Lexus Charlotte responded

Kimraimo, your wonderful feedback and rating mean a lot to us.

June 04, 2024

Vanessa Hardley did a wonderful job for me. The mechanic I had did a wonderful job. He checked everything. I have 90,000 miles on my Lexus and it is still running like brand new. More

by lacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

Lacy, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Vanessa at Hendrick Lexus Charlotte.

June 03, 2024

Good dealership and great service department Vanessa was my advisor and did a good job More

by mbaldwin77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

Mbaldwin77, thank you so much for your high rating!

June 03, 2024

I only went to Lexus dealer by the 74 interstate, which has good service and counselors, for my RX, this time Ms Vanessa Hardley also did great job. More

by Yufei Hu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

Yufei Hu, thank you so much for the positive review! See you next time!

June 03, 2024

Getting my (3rd) Lexus at Hendrick Lexus of Charlotte was a breeze. The Service Advisor, Dave Machold, was great to work with and reminded me why I am a lifelong customer. More

by apuri815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

Thank you for taking the time to share your recent visit details with us. We love hearing our customers brag on our employees! Until the next time we meet, take care!

June 03, 2024

I always have a great experience when visiting this dealership. My regular service consultant was not available because he transferred to sales, so Vanessa took care of me. Vanessa was warm and friend More

by L’Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Jun 05, 2024 -

Hendrick Lexus Charlotte responded

L’tanya, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!

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