Hendrick Lexus Charlotte

I have trusted Hendrick Lexus for the care of my ES350 for 5 years. Special thanks to Marissa Kovaly, who was so easy to work with, and Sam Close for his service expertise. for 5 years. Special thanks to Marissa Kovaly, who was so easy to work with, and Sam Close for his service expertise. More

I enjoy going to this dealership they are always professional and quick. Also they wash my car which I enjoy. Thanks Marisa and the Lexus team. professional and quick. Also they wash my car which I enjoy. Thanks Marisa and the Lexus team. More

Marissa Kovaly was wonderful service advisor. She was very attentive to our needs and answered all of our questions. We will request her for our next visit. She was very attentive to our needs and answered all of our questions. We will request her for our next visit. More

Josh M. was extremely helpful assisting in getting my car serviced. Great customer service experience! was extremely helpful assisting in getting my car serviced. Great customer service experience! More

I had an issue with my entertainment console which went blank in my 2007 Lexus GS 350 . Previous mechanic couldn't effectively diagnose what the issue was. Getting it to Lexus around mid January 2026, I wa blank in my 2007 Lexus GS 350 . Previous mechanic couldn't effectively diagnose what the issue was. Getting it to Lexus around mid January 2026, I was not only met with the confidence that they would look thoroughly to see what the issue was but Marisa Kovaly who was my service advisor made me feel so comfortable. She communicated effectively, she was very thorough and detailed oriented. She went over and beyond to take care of my car. I am very pleased and happy with the level of service offered and rendered. many thanks to Marisa Kovaly. More

Marissa Kovaly was an exceptional service advisor! She made me feel welcome and was professional, courteous, respectful, confident, supportive, knowledgeable, engaging and efficient! She made me feel welcome and was professional, courteous, respectful, confident, supportive, knowledgeable, engaging and efficient! More

Prompt service and knowledgeable staff. Marisa took care of my car in a timely fashion. Marisa took care of my car in a timely fashion. More

Marisa is always courteous and knowledgeable. It is a pleasure to work with her. I am confident in her advice. It is a pleasure to work with her. I am confident in her advice. More

Quick and polite service. Friendly with no pressure of any kind. I always trust that I am getting ethical treatment Friendly with no pressure of any kind. I always trust that I am getting ethical treatment More

Needed a quick emissions test for my NC tag registration. Once again Service Consultant Brian Dowless made my experience exceptional. He is knowledgeable and can speak to other questions I have regarding t Once again Service Consultant Brian Dowless made my experience exceptional. He is knowledgeable and can speak to other questions I have regarding the longevity of my car, and in maintaining peak performance. Besides all this he is helpful, professional, and just plain nice to work with! More