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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,112 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,112 reviews

April 02, 2024

This dealership gives great service and the customer service is great. Vanessa Hardley is excellent with telling you about what is going on with your car and makes sure you are notified within a reasona More

by Libbyecsu75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mainor, Vanessa Hardley
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Libbyecsu75, thanks for your praise and kind comments about Vanessa. We are so fortunate to have her on the team!

April 02, 2024

David Machold has provided me with excellent professional service. He has been wonderful to work with and is an asset to Hendrick Lexus. More

by Hopesoden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 04, 2024 -

Hendrick Lexus Charlotte responded

Hopesoden, we're so glad that we were able to go above and beyond your expectations! We'll take 5 out of 5 any day. Thank you again!

April 01, 2024

When I take my cars in for service, I usually ask for David Machold, who is always on top of his game. Great service with a smile and on always on time. Highly recommend! More

by Oleg Kravchenko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 03, 2024 -

Hendrick Lexus Charlotte responded

Oleg Kravchenko, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte. Dave does a fantastic job with all of his guests. We are lucky to have him on the team!

April 01, 2024

Dave Machold provided his typical GREAT responsive service! Always friendly and polite, Dave makes it easy-peasy! More

by sdavies
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 03, 2024 -

Hendrick Lexus Charlotte responded

Sdavies, we're glad you had such a wonderful experience with Dave! We appreciate you sharing! Have a great day!

March 30, 2024

My visit was a prepaid check and routine with no surprises. David Machold still listened to my concerns and car was available as promised in the 2 hours window. Waiting area and work cubicles great More

by dandemckinnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for the great review!

March 30, 2024

Efficient pull in area and well attended, and, courteous, comfortable waiting area, short wait, updated, More

by Judyraye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Judyraye, we are so happy to read such a great review about Hendrick Lexus Charlotte!

March 30, 2024

I go to this dealership for all my services and David Machold is my advisor and he’s awesome. I never have any issues with my car and he is very transparent about all my services! More

by jglinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Jglinn, thank you for sharing your positive experience!

March 30, 2024

It is always pleasant and stress free when working with this dealership. They make you feel important. More

by eooakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Eooakley, we're happy you enjoyed your visit to Hendrick Lexus Charlotte.

March 30, 2024

David Machold was great and this dealership very nice. Everyone is very professional and helpful. More

by claire_kneip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Claire_kneip, we're glad you had such a wonderful experience with us!

March 30, 2024

Sales and the Technology group can’t be beat. Never had an issue with service either. More

by Chefjudy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, Geron Helling
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Chefjudy, we really appreciate your positive review!

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