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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,111 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,111 reviews

March 30, 2024

Hendrick Lexus continues to provide outstanding service for their customers. David Machold is one of their excellent service reps. He explains in detail what your car needs, how long it will take and how More

by glenda8007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Hello Glenda8007, we appreciate you taking the time to leave us this feedback.

March 30, 2024

David Machold was very informative and kept my husband and I informed of everything taking place with our vehicle. He gave us the opportunity to get a loaner vehicle which we truly appreciated. I had to a More

by Felecia Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Felecia Moore, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

March 30, 2024

Dave Machold Provided great service at the last service appointment at fair price. I prefer using Hendrick Lexus service compared to any other dealership More

by Anwesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Anwesha, thanks for your praise and kind comments about our team.

March 30, 2024

Excellent people, excellent service… All with smiling faces. I’ve driven a Lexus for 34 years for this reason. No other dealership compares. More

by annelee01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes and James, Geron Helling
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Annelee01, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

March 30, 2024

Dave Machold is an asset to your organization. He has been my service coordinator for many years and has always honestly advised me as to what is necessary to maintain my Lexus. More

by jimkpsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Apr 02, 2024 -

Hendrick Lexus Charlotte responded

Jimkpsa, thank you so much for the positive review!

March 29, 2024

Marija Snow provided excellent service for my visit. She was prompt with her updates and knowledgeable about was being performed More

by joe.belciglio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 31, 2024 -

Hendrick Lexus Charlotte responded

Joe.belciglio, we're glad you had such a wonderful experience with us!

March 29, 2024

Salesperson Thomas was the best, he listened to us and gave us his best offer the first time. No haggling was needed. The tech expert Zay was helpful and knowledgeable. More

by chrish60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Bridges
Mar 31, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. Please reach out if you need any additional assistance. We hope you have a great day!

March 28, 2024

Brian Dowless is our service writer. He is always a pleasure to deal with. Always pleasant, courteous, and knowledgeable. More

by correct_05_artists
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dowless
Mar 31, 2024 -

Hendrick Lexus Charlotte responded

You deserve the best and we try our best to deliver that with each and every customer! Thank you again for the great review!

March 28, 2024

Easy and quick to get an appointment and my advisor let me know every step the status of my car. More

by ccmccarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 31, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know about your experience. We are glad to know it was a quick and easy process!

March 28, 2024

I made an appointment to bring my Lexus in for its 25,000 mile check-up. Marija met me at drop off. She texted me when the work was done. It was all very smooth and simple. More

by cblewisnc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 31, 2024 -

Hendrick Lexus Charlotte responded

Cblewisnc, your wonderful feedback and rating mean a lot to us.

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