Hendrick Lexus Charlotte

Recently purchased my 2nd Lexus, and from start to finish the entire experience was fantastic. From the beginning I had the pleasure of meeting Sales Manager Jaylen Rudisell, he made sure that he gave me t the entire experience was fantastic. From the beginning I had the pleasure of meeting Sales Manager Jaylen Rudisell, he made sure that he gave me the complete rundown of the car, afforded me to test drive the car, and even explained how Lexus does not compare to other vehicles. I previously owned a Range Rover Sport and from day one that car had been nothing but problems until I had to get rid of it last year. With my previous Lexus RX 350 2007", I still have it to this day and it has always been reliable. I have driven that car from New York to North Carolina, and on that trip, I did not have any problems. My interaction with the Finance Manager Paul Tsiolkas, I call him my "Fairy Godparent" he helped me with my finance process from start to finish making sure I knew about every step when it comes to financing. Mr. Tsiolkas was thorough and patient with me and I appreciated that because when a person is making a big purchase in life, you never want to feel rushed or pressured when making that purchase. And last but least Technology Specialist Ralph Yerkes made my day. He took the time and I mean well over one hour and a half to walk me through all the specifications of the car. He had a pleasant sense of humor when going over the features. Thankfully, he knew everything about the car, because it saved me from having to watch a long YouTube video. Overall, my entire experience with Hendrick Lexus of Charlotte was a blessing, it was a quick process from the first day I walked into the dealership and saw my car in the showroom, at that very moment I knew that car was put there for me. Again, I truly want to thank the entire staff at Lexus, but the biggest stars and recognition goes to Jaylen Rudisell, Paul Tsiolkas, and Ralph Yerkes. If anyone is in the market of purchasing a Lexus do not second guess yourself go with Lexus and make sure you get the top quality experience I got, with those wonderful amazing gentlemen. Thank You Look . More

Brian Dowless rules and is one of the best I have worked with. He always is in good spirits and get my suv done right. Thank you Brian, thank you Lexus! with. He always is in good spirits and get my suv done right. Thank you Brian, thank you Lexus! More

My visit to Hendrick Lexus was smooth and seamless. Marija Snow was helpful and courteous above and beyond. Overall pleasant experience. Marija Snow was helpful and courteous above and beyond. Overall pleasant experience. More

Everyone is always so pleasant and accommodating. They really make you feel like you are a part of the Hendrick Lexus family. They really make you feel like you are a part of the Hendrick Lexus family. More

Marija she take care good my car and clean too. Thank you somuch Marija, i’ll back Thank you somuch Marija, i’ll back More

Recently purchased an NX350 with the professional assistance of Michelle Hanrahan at the Hendrick Lexus Charlotte dealership. The top rating on their post survey is a 5 in all categories for an excel assistance of Michelle Hanrahan at the Hendrick Lexus Charlotte dealership. The top rating on their post survey is a 5 in all categories for an excellent experience. My rating would be. 6 in all categories if the survey allowed. Michelle,along with all staff encountered in this purchase experience,truly were the very best professional representatives of the quality of service one has come to expect from this dealership.Over seventeen years we have purchased and maintained three cars with this dealership. When one finds the best,one stays with the best👍😊 More

Vanessa Hardley was excellent. She got me taken cared of in no time and kept me updated through the entire process. She got me taken cared of in no time and kept me updated through the entire process. More

Dave Machol, Thank you very much for the professional and quick service and clear explanation you always have. You certainly love what you do !!! Thank you again!!! and quick service and clear explanation you always have. You certainly love what you do !!! Thank you again!!! More

Great dealership, Duke was going above and beyond, he was a great help in all aspects. Made sure I was satisfied with my purchase, was very patient and made sure I understood everything about the vehicle. Wh a great help in all aspects. Made sure I was satisfied with my purchase, was very patient and made sure I understood everything about the vehicle. When I had questions and contacted him, he answered right away. More

The dealership and their work family were welcoming. We did not feel pressured to purchase the vehicle. They had a large inventory to select from. We drove away in a 24 Lexus 350 RX and are extremely We did not feel pressured to purchase the vehicle. They had a large inventory to select from. We drove away in a 24 Lexus 350 RX and are extremely happy! Shout out to Ralph Yerkes, technology special, to explain all the bells and whistles! He was wonderful More