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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,170 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,170 reviews

March 01, 2024

As always great service! Highly recommend. I always make sure to book my appointments with David Machold, excellent customer service and follow up. More

by fjcoppola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Fjcoppola, we're glad you had such a wonderful experience with us!

March 01, 2024

My service at Hendrix Lexus is consistently outstanding. I request Vanessa Hardley as my service consultant because she is an excellent communicator and provides timely and thorough updates about my vehicle More

by Linda Ferrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Hello Linda Ferrell, we appreciate you taking the time to leave us this feedback.

March 01, 2024

My experience with Hendrick Lexus is always delightful. I am greeted quickly and kept apprised as the car is being serviced. Marija is always pleasant and efficient. I appreciate her great customer serv More

by dbfletcher55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Dbfletcher55, thank you so much for the positive review! Our guests experience is our number one priority! Thanks again for the recommendation, and have an amazing day!

March 01, 2024

Vanessa. Hardley was a great service advisor and she gave me all the service recommendation and what needs be done for the future services. More

by Farzin Gerami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 01, 2024

Marija Snow greeted me promptly, explained the anticipated service, got me settled into a loaner, contacted me with information when available, and was professional in every step of the process. More

by tolsonsandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Hi Tolsonsandra, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations! Aren't those walk around videos the best?!?!?!? Until the next time we meet, take care!

March 01, 2024

Marija Snow was a pleasure to work with. I'll certainly ask for her next time. Just hope next time it doesn't cost me so much money. lol. More

by lucinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Lucinda, thank you so much for the positive review! Until the next time we meet, take care!

March 01, 2024

Exceptional Customer Service from Vanessa who was my Service Manager. Thank you for your continuous updates during the service visit. More

by Wynton Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know Vanessa we did. Until the next time we meet, take care and have a great day!

March 01, 2024

People are very nice. At the service department Vanessa Hardley did a great job Thanks so much More

by Angelika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Angelika, your satisfaction is our top priority. Thank you for choosing Hendrick Lexus!

March 01, 2024

Love this dealership and also working with Vanessa Hardley! Vanessa is always so friendly and the dealership has great amenities! More

by kjones2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 01, 2024

Marija Snow is a such a wonderful person to work with. She is considerate of your concerns and make every effort to provide 110% customer satisfaction. More

by betty.mattos13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We'' gladly pass along those generous and well deserving compliments to Marija. We hope you have a great day!

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