Hendrick Lexus Charlotte

Dave Machold is an amazing service consultant. I always ask for him when I come in due to his top notch approach to ensure all of my service needs are met. He is friendly, informative, extremely p I always ask for him when I come in due to his top notch approach to ensure all of my service needs are met. He is friendly, informative, extremely patient and understanding. It is rare to find someone that takes care of you in this manner, every single time. I hope Lexus knows what a gem he is. He is the reason myself and likely countless others continue to come back to Lexus. More

Very pleased with our 10,000 mile maintenance visit at Hendrick Lexus. David Machold was both professional and friendly. I had a dozen questions… he patiently answered them all! Many thanks! Hendrick Lexus. David Machold was both professional and friendly. I had a dozen questions… he patiently answered them all! Many thanks! More

People are very nice. At the service department Vanessa Hardley did a great job Thanks so much At the service department Vanessa Hardley did a great job Thanks so much More

As always great service! Highly recommend. I always make sure to book my appointments with David Machold, excellent customer service and follow up. Highly recommend. I always make sure to book my appointments with David Machold, excellent customer service and follow up. More

My service at Hendrix Lexus is consistently outstanding. I request Vanessa Hardley as my service consultant because she is an excellent communicator and provides timely and thorough updates about my vehicle I request Vanessa Hardley as my service consultant because she is an excellent communicator and provides timely and thorough updates about my vehicle. I highly recommend her and thus dealership! More

My experience with Hendrick Lexus is always delightful. I am greeted quickly and kept apprised as the car is being serviced. Marija is always pleasant and efficient. I appreciate her great customer serv I am greeted quickly and kept apprised as the car is being serviced. Marija is always pleasant and efficient. I appreciate her great customer service More

Vanessa. Hardley was a great service advisor and she gave me all the service recommendation and what needs be done for the future services. Hardley was a great service advisor and she gave me all the service recommendation and what needs be done for the future services. More

Marija Snow greeted me promptly, explained the anticipated service, got me settled into a loaner, contacted me with information when available, and was professional in every step of the process. anticipated service, got me settled into a loaner, contacted me with information when available, and was professional in every step of the process. I like the video review that explains the actions of the service department. My car was serviced in keeping with what was needed and I appreciate that it was cleaned on the exterior and the interior. I live two hours away and always come to Hendrix Lexus of Charlotte for my Lexus needs while visiting my son. More

Marija Snow was a pleasure to work with. I'll certainly ask for her next time. Just hope next time it doesn't cost me so much money. lol. I'll certainly ask for her next time. Just hope next time it doesn't cost me so much money. lol. More

Exceptional Customer Service from Vanessa who was my Service Manager. Thank you for your continuous updates during the service visit. Service Manager. Thank you for your continuous updates during the service visit. More