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Hendrick Lexus Charlotte

Charlotte, NC

5.0
2,172 Reviews

6025 East Independence

Charlotte, NC

28212

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Showing 2,172 reviews

March 03, 2024

Dave Machold is an amazing service consultant. I always ask for him when I come in due to his top notch approach to ensure all of my service needs are met. He is friendly, informative, extremely p More

by Tina D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Dave Machold
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Tina D, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charlotte!

March 02, 2024

Very pleased with our 10,000 mile maintenance visit at Hendrick Lexus. David Machold was both professional and friendly. I had a dozen questions… he patiently answered them all! Many thanks! More

by Clt1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Clt1950, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit with Dave. If you have further needs or questions, please reach out!

March 01, 2024

People are very nice. At the service department Vanessa Hardley did a great job Thanks so much More

by Angelika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Angelika, your satisfaction is our top priority. Thank you for choosing Hendrick Lexus!

March 01, 2024

As always great service! Highly recommend. I always make sure to book my appointments with David Machold, excellent customer service and follow up. More

by fjcoppola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Fjcoppola, we're glad you had such a wonderful experience with us!

March 01, 2024

My service at Hendrix Lexus is consistently outstanding. I request Vanessa Hardley as my service consultant because she is an excellent communicator and provides timely and thorough updates about my vehicle More

by Linda Ferrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Hello Linda Ferrell, we appreciate you taking the time to leave us this feedback.

March 01, 2024

My experience with Hendrick Lexus is always delightful. I am greeted quickly and kept apprised as the car is being serviced. Marija is always pleasant and efficient. I appreciate her great customer serv More

by dbfletcher55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Dbfletcher55, thank you so much for the positive review! Our guests experience is our number one priority! Thanks again for the recommendation, and have an amazing day!

March 01, 2024

Vanessa. Hardley was a great service advisor and she gave me all the service recommendation and what needs be done for the future services. More

by Farzin Gerami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 01, 2024

Marija Snow greeted me promptly, explained the anticipated service, got me settled into a loaner, contacted me with information when available, and was professional in every step of the process. More

by tolsonsandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 06, 2024 -

Hendrick Lexus Charlotte responded

Hi Tolsonsandra, thank you for taking the time to leave a review for us at Hendrick Lexus Charlotte. We're happy we could meet your expectations! Aren't those walk around videos the best?!?!?!? Until the next time we meet, take care!

March 01, 2024

Marija Snow was a pleasure to work with. I'll certainly ask for her next time. Just hope next time it doesn't cost me so much money. lol. More

by lucinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Mar 03, 2024 -

Hendrick Lexus Charlotte responded

Lucinda, thank you so much for the positive review! Until the next time we meet, take care!

March 01, 2024

Exceptional Customer Service from Vanessa who was my Service Manager. Thank you for your continuous updates during the service visit. More

by Wynton Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Hardley
Mar 07, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know Vanessa we did. Until the next time we meet, take care and have a great day!

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