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Hendrick Lexus Charlotte

Charlotte, NC

Overview
Reviews
5.0
2,175 Reviews
Call Dealership (844) 423-0768
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6025 East Independence

Charlotte, NC

28212

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Showing 2,175 reviews

February 27, 2024

Dave Machold was GREAT! Superb customer service and very kind and communicative. Lucky I got to work with him today More

by tpoff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
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Feb 29, 2024 -

Hendrick Lexus Charlotte responded

Tpoff, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Dave while visiting Hendrick Lexus Charlotte.

February 27, 2024

I have been very pleased with all of my interactions with Hendrick Lexus Charlotte. I have bought 5 cars from them in the last 20 years, and have had all of those cars serviced at the dealership with no pro More

by tommccain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Machold
Report | Print
Feb 29, 2024 -

Hendrick Lexus Charlotte responded

We appreciate your positive review about your recent experience with us!

February 27, 2024

This is the only Lexus dealership close to me and I find the Service Department to be operating at an exceptionally high level. The sales department does not rate as high. More

by lcjones.h881
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
And especially the young woman that maintains the area(floor) where I first arrive with the car for service., Dave Machold
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Mar 02, 2024 -

Hendrick Lexus Charlotte responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 27, 2024

Great experience great people easy to work with Had to wait a while but was comfortable while waiting More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Fredette, Chris Minich, Marcia Jackson, Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
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Feb 29, 2024 -

Hendrick Lexus Charlotte responded

Jay, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charlotte.

February 26, 2024

My use of this dealership is based on the service department's , Particular Mike Mirek. More

by twardassoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Granzen, Josh Mohr, Michael Mirek, Mike Underwood
Report | Print
Feb 29, 2024 -

Hendrick Lexus Charlotte responded

Twardassoc, we really appreciate your feedback!

February 25, 2024

5 stars out to BJ Muckelvene, Ivan Blair and Ralph Yerkes and the rest of the team who did great to assist me. Really appreciate their time commitment and follow through! More

by Susan.Harvell
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes, BJ Muckelvene, Ivan Blair
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Feb 26, 2024 -

Hendrick Lexus Charlotte responded

Susan.harvell, we really appreciate your positive review about our team! Until the next time we meet, take care!

February 24, 2024

Professional. Over all awesome and Friendly faces and a very easy process. Will definitely go back!! More

by samoothyang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph yerkes, took his time with me to explain every aspect of my new car. Definitely a 5 star rating for him. thanks ralph, Jaylen Rudisell
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Mar 02, 2024 -

Hendrick Lexus Charlotte responded

Samoothyang, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Ralph and the team at Hendrick Lexus Charlotte.

February 23, 2024

Marija Snow is great to work with and always explains the service recommendations that is needed... More

by wes.mcphatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija Snow
Report | Print
Feb 25, 2024 -

Hendrick Lexus Charlotte responded

Wes.mcphatter, thank you so much for the positive review! We hope you have a great day!

February 22, 2024

Worked with Ralph Yerkes today. He really took the time to help with the issues we were having with the Lexus app. Calm, polite and extremely patient. Was thorough and took care of More

by Kris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Yerkes
Report | Print
Feb 25, 2024 -

Hendrick Lexus Charlotte responded

Kris, thank you so much for the positive review! Ralph is a rockstar! Please call us if you need anything at all! Take care!

February 21, 2024

I have purchased 3 cars from Hendrick Lexus and always had them serviced there. Michael Mirek is my service rep and he is absolutely amazing! More

by B Pooley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mirek
Report | Print
Feb 25, 2024 -

Hendrick Lexus Charlotte responded

B Pooley, we really appreciate your positive review! Thank you again for taking the time to share. Have a wonderful weekend!

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