Hendrick Lexus Charlotte

Brian is excellent and very much cooperative. Took a detailed care of issues that I reported. Took a detailed care of issues that I reported. More

My vehicle was in for scheduled maintenance and it was a smooth, efficient experience. Brian Dowless was my tech/representative. Brian has excellent customer service and is patient and positive. He has been smooth, efficient experience. Brian Dowless was my tech/representative. Brian has excellent customer service and is patient and positive. He has been my rep a few times now and his attitude never changes - always problem-solving and making sure I am happy. He treats the rest of the staff respectfully and is just so good at his job! More

Never had a bad experience at Hendrick Lexus Charlotte. They are very reliable and attentive to customers needs. They are very reliable and attentive to customers needs. More

Advisor Brian Dowless provided exceptional service! From the start to finish he kept us notified of our service progress. Keep up the good work. Thank you. From the start to finish he kept us notified of our service progress. Keep up the good work. Thank you. More

Been coming to Lexus for years. Brain Dowless always does great job and has excellent customer service. Brain Dowless always does great job and has excellent customer service. More

My regular mechanic recommended that I contact Brian Douglass for a repair that they could not do. Brian is friendly, competent and professional. I highly recommend Brian! Douglass for a repair that they could not do. Brian is friendly, competent and professional. I highly recommend Brian! More

Brian Dowless is an excellent service advisor! He’s super nice, always available and helpful!! He’s super nice, always available and helpful!! More

Brian Dowless His service is outstanding! He is friendly, knowledgeable, and always go above and beyond. Bill Craigle He is friendly, knowledgeable, and always go above and beyond. Bill Craigle More

I had an excellent experience with Marisa, my service advisor at Hendrick Lexus. From start to finish, she was professional, knowledgeable, and incredibly attentive to my needs. She took the time to expl advisor at Hendrick Lexus. From start to finish, she was professional, knowledgeable, and incredibly attentive to my needs. She took the time to explain everything clearly, kept me updated throughout the process, and ensured that my service was completed efficiently. Her friendly and welcoming attitude made the entire experience seamless and stress-free. If you’re looking for top-notch customer service, I highly recommend asking for Marisa. She truly goes above and beyond! More

Geron Helling is the best car sales person I have ever worked with. Geron took the time to insure I had the perfect car for me. The color I wanted was not on the lot so he found it. I was driving my beaut worked with. Geron took the time to insure I had the perfect car for me. The color I wanted was not on the lot so he found it. I was driving my beautiful new Lexus on less than a week! Ralph made sure I knew how to use everything all of the technology on the vehicle. Everyone I came in contact with at Hendrick Lexis was friendly and professional. Thank you Hendrick Lexus for an outstanding at buying experience!!! More