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Hendrick Lexus Kansas City

Merriam, KS

5.0
834 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 834 reviews

June 16, 2022

I reallyenjoy getting my vehicle service there they are very attentive and I appreciate Craig Rossman he helped me understand what I need done right away way to go and thank you Lexus team!!!! More

by lashundanicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jun 18, 2022 -

Hendrick Lexus Kansas City responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 16, 2022

Willie is very personable and provides excellent customer service. He thoroughly explained the imediate service I needed on my vehicle. I will be returning on June 22nd to complete needed repairs on my "Le More

by evelyn.hedge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie
Jun 18, 2022 -

Hendrick Lexus Kansas City responded

Evelyn.hedge, we really appreciate your feedback!

June 15, 2022

The reservation specialist was clear and easy to work with. My service representative, Craig Rossman was clear, detailed and customer oriented. The entire experience at Kendrick was excellent. More

by Marcaj620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jun 17, 2022 -

Hendrick Lexus Kansas City responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 15, 2022

Great fast service The staff is wonderful. Waiting room nice that all i have for now More

by Leedad24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Jun 17, 2022 -

Hendrick Lexus Kansas City responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 10, 2022

Willie always provides outstanding customer service! He will be sure you are a very satisfied customer each and every time! We feel so fortunate to have him as our Customer Service Advisor. More

by etremaine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steinegar
Jun 15, 2022 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 05, 2022

Willie always goes above and beyond to give me great service! I am 93 years old, it means a lot to have someone I can trust. More

by kansasjack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steininger
Jun 07, 2022 -

Hendrick Lexus Kansas City responded

Kansasjack, thank you for the high star rating! We can't wait to see you again, have a great day.

June 04, 2022

I always have a great experience with the dealership. They are prompt and courteous when I arrive and strive to accommodate my requests. Yesterday I dealt with Craig Rossman and had another great experie More

by sleeper.excavating
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jun 06, 2022 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!

June 03, 2022

Willie Steineger, provided a great experience with my car service and was great with answering any service questions I had. More

by APM
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jun 05, 2022 -

Hendrick Lexus Kansas City responded

Apm, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 02, 2022

Willie Steineger: best service advisor of any dealership. Hendrick Lexus : Always the ultimate in service. More

by PETER.ROMERO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jun 04, 2022 -

Hendrick Lexus Kansas City responded

Hello Peter.romero, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2022

Our LX is Sort of Old, Lots of Miles if Truth be Told. We keep Hummin' and On Track, Willie, and Service, has Our Back! More

by BGKC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Steineger
Jun 03, 2022 -

Hendrick Lexus Kansas City responded

Bgkc, we are so happy to read such a great review about Hendrick Lexus Kansas City! We do hope we can be of assistance in the future. Take care!

Jun 03, 2022 -

BGKC responded

You always are and will be!!!!

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