
Hendrick Lexus Northlake
Charlotte, NC
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2,129 Reviews of Hendrick Lexus Northlake
First class service department who gets it right and if there are any issue after service will make it right. Great customer service from Brock Ward who saw through our Lexus sedan and Lexus SUV 30K and 6 there are any issue after service will make it right. Great customer service from Brock Ward who saw through our Lexus sedan and Lexus SUV 30K and 60K service maintenance appointments and did follow-up fix for a minor post service issue to ensure it was 100% perfect. More
I’ve been going to this dealership for at least 4 years now and I truly appreciate all the staff. Everyone is so helpful and knowledgeable which gives me piece of mind when I leave my vehicle in their care now and I truly appreciate all the staff. Everyone is so helpful and knowledgeable which gives me piece of mind when I leave my vehicle in their care. My advisor Brock Ward always goes above and beyond ensuring I received the best service and support! Lexus vehicles are the best and most reliable hands down!!!! More
Hendrick Lexus Northlake is a great dealership. I enjoy bringing my Lexus here. Friendly people. My service advisor Omar Licout is the best! I trust him with all my Lexus needs. He is a good honora I enjoy bringing my Lexus here. Friendly people. My service advisor Omar Licout is the best! I trust him with all my Lexus needs. He is a good honorable person, very likable and kind. Currently, I drive all the way from Raleigh just to get service done. Going to Northlake Lexus is well worth the experience. More
Great service experience. Rebecca was very helpful and great to work with. She kept me informed of my vehicle's progress. Rebecca was very helpful and great to work with. She kept me informed of my vehicle's progress. More
Came from out of town to look at a used car. We spoke to Sabin on the phone (who was awesome, btw) before making the drive. He went out and recorded a full walkaround video for us, showing the f We spoke to Sabin on the phone (who was awesome, btw) before making the drive. He went out and recorded a full walkaround video for us, showing the full interior, outside, and even under the hood. Sabin was excellent the whole time, and the service department also did an excellent job getting the vehicle clean, it was spotless. Vehicle price was fair, and the entire experience was above-and-beyond from start to finish; they even sent us off with a full tank of gas! Big up to everyone at Hendrick Lexus, and thanks again for everything, would recommend to anyone. -Another thrilled customer More
Getting routine service done on a car is never fun, but Hendrick Lexus Northlake makes it so easy. Great customer service! Becca Bigelow is friendly and helpful. Hendrick Lexus Northlake makes it so easy. Great customer service! Becca Bigelow is friendly and helpful. More