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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,129 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,129 Reviews of Hendrick Lexus Northlake

March 20, 2025

I have always have a great experience with Hendrick Lexus working Naptali Williams and Chris More

by adriannem12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Chris Herndon
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Adrian! We are thrilled to hear Nap and Chris provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and thank you for your loyalty!

March 18, 2025

First class service department who gets it right and if there are any issue after service will make it right. Great customer service from Brock Ward who saw through our Lexus sedan and Lexus SUV 30K and 6 More

by mattmjf99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Matt, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next scheduled maintenance visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 18, 2025

I’ve been going to this dealership for at least 4 years now and I truly appreciate all the staff. Everyone is so helpful and knowledgeable which gives me piece of mind when I leave my vehicle in their care More

by mrs.perfect8927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family for over 4 years! We truly appreciate your loyalty!

March 16, 2025

Hendrick Lexus Northlake is a great dealership. I enjoy bringing my Lexus here. Friendly people. My service advisor Omar Licout is the best! I trust him with all my Lexus needs. He is a good honora More

by David D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 26, 2025 -

Hendrick Lexus Northlake responded

David, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and are blown away by your kind words about Omar and our team. Thank you for traveling all the way from Raleigh to be part of our Hendrick Lexus Northlake family!

March 14, 2025

Very nice dealership! ! I was very impressed! I would recommend this Lexus dealer ship to my friends More

by sheilathayer54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Chris Herndon, Whitney Suarez
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Sheila, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Harris, Chris, Whitney, and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 13, 2025

Rebecca Bigalow did a great job keeping me informed of the progress of my vehicle. More

by tjpearce7612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

TJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Becca and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2025

Great service experience. Rebecca was very helpful and great to work with. She kept me informed of my vehicle's progress. More

by pdagenhardt@charter.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Ms. Dagenhardt, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Beca and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 13, 2025

Becca was accommodating and very helpful in answering any and all questions I had! Becca is an all star More

by Andrea N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Andrea, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 13, 2025

Came from out of town to look at a used car. We spoke to Sabin on the phone (who was awesome, btw) before making the drive. He went out and recorded a full walkaround video for us, showing the f More

by Hot-Hatch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabin Cotten
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Hot Hatch, thank you so much for your incredible review of Hendrick Lexus Northlake! We are thrilled to hear Sabin provided the 5-Star Lexus experience throughout your out of town car buying experience and truly appreciate your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 13, 2025

Getting routine service done on a car is never fun, but Hendrick Lexus Northlake makes it so easy. Great customer service! Becca Bigelow is friendly and helpful. More

by jkz4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

JKZ, thank you so much for taking the time to share about your service visit with Becca and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

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