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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,129 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,129 Reviews of Hendrick Lexus Northlake

March 27, 2025

They are very proficient and professional. They take care of you in a timely manner and very attentitive to their customer. I always feel special and never rushed through. More

by dawnrbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Dawn, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team. Thank you for your loyalty!

March 27, 2025

Eddie Hart provided excellent service for maintenance on my car. He guidance was knowledgeable and clear! More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Sharon, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

March 27, 2025

Great customer service . Eddie Hart is one of the best service advisors. He always puts the customer first. More

by Charles Troutman bwt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Charles, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

March 27, 2025

Eddie Hart provided excellent customer service as usual. He is an experienced service advisor who provides honest guidance toward your vehicles service needs. You are in good hands if you schedule vehicle s More

by fourhouse42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 28, 2025 -

Hendrick Lexus Northlake responded

Fourhouse, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for your loyalty!

March 27, 2025

I always wait and it’s always a good experience! !! Ambiance, snacks and personnel all professional and friendly-even when they have to deliver “expensive” news!!!! More

by Trpayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 01, 2025 -

Hendrick Lexus Northlake responded

T. Payne, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

March 26, 2025

Had a very positive experience with this dealership. Hussain Amir, my sales person made my purchase a very pleasant, smooth experience. More

by wbhardin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Mar 28, 2025 -

Hendrick Lexus Northlake responded

W. Hardin, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

March 26, 2025

Excellent customer experience and care; will do business with them in the future. End to end experience was best I have experienced. More

by Kevin T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nolan, Hussain Amir
Mar 28, 2025 -

Hendrick Lexus Northlake responded

Kevin, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain and Todd provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

March 25, 2025

Very customer friendly service department! Omar is the best! Would highly recommend this dealership. Thank you! More

by engleb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 28, 2025 -

Hendrick Lexus Northlake responded

B. Engle, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 22, 2025

Thanks to Brock and Marlene for making my service appointment effortless! Prompt attention with no waiting and very pleasant dispositions. Very satisfied with my experience. More

by leahbuttar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Seibles, Brock Ward
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Leah, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and Marlene and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 21, 2025

Everyone here is incredibly friendly and helpful. Vinny was attentive, knowledgeable, and readily available when we had questions or concerns. Truly appreciated this buying experience! More

by crenshawam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez was the technician who showed me the dash and controls in the car, and he was very knowledgeable and helpful!, Jack McMackin, Brock Ward, Vinny Estrada
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake, Amanda! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding the perfect new Lexus, followed by Danny in technology, and Jack in finance! Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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