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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

March 01, 2025

We were very pleased with the service work and Eddie was very helpfull and gave great customer service. More

by pensioner2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 08, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 28, 2025

It was my first time to bring my husband's car in for it's $80,000 MI check. Also we had scheduled a oil change. I met Rebecca Bigelow at the desk when I arrived. She was wonderful I really enjoyed worki More

by Nchesser3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, N. Chesser! We look forward to sharing your positive feedback with Becca and our team!

February 27, 2025

Eric Edwards is amazing. He greets you pleasantly every time and truly helps you make the best decisions on the service if your car. More

by Ms. YG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Ms. YG, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eric and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2025

Eric Edwards great customer service knowledgeable and always caring about customers. Takes time to explain what needs to be done. More

by brendawalls4818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Brenda, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eric and our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2025

Rebecca Bigelow is great to work with! She is the best! Thank you Rebecca Bigelow More

by KATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Feb 28, 2025 -

Hendrick Lexus Northlake responded

Kathy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2025

This service given is top notch! My representative Eric Edwards has been very helpful every time I have visited the dealership. He makes sure that all my requests are taken care of a More

by Marva Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Feb 28, 2025 -

Hendrick Lexus Northlake responded

Marva, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eric and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2025

Becca Bigelow was amazing,and so understandable she was amazing help with my service on my car!! More

by benitezosiel30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Feb 28, 2025 -

Hendrick Lexus Northlake responded

BenitezosieI30, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2025

Eric Edwards is a true "Subject Matter Expert! " He gets our Lexus into the shop; Communicates what we need and gets us out in a timely manner. Going to the dealer is NOT fun. Eric Edwards makes th More

by ngarnes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Mar 02, 2025 -

Hendrick Lexus Northlake responded

N. Garnes, thank you so much for taking the time to share about your recent experience with Eric and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and could not agree more with your kind words about our resident Subject Matter Expert, Eric Edwards. Thank you for your loyalty!

February 26, 2025

Harris has been our sales rep for 7 years. Always a 1st class experience with him and the dealership More

by Clay.venable
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Clay! We are thrilled to hear Harris once again provided you the 5-Star Lexus experience and truly appreciate your loyalty! Thank you for being part of our Hendrick Lexus Northlake family!

February 26, 2025

I can’t even put into words how appreciative I am from the moment I walked into the door the customer service exceeded expectations from each person I encountered from the Lexus team shout to Coach Vincen More

by Chadw980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Mar 02, 2025 -

Hendrick Lexus Northlake responded

Chad, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Coach. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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