Hendrick Lexus Northlake

Broak Ward was very helpful and made sure that the car was running well and I was kept informed about the service was running well and I was kept informed about the service More

Excellent service as always, the video showing the repairs necessary is an excellent feature and their attention to detail is great. repairs necessary is an excellent feature and their attention to detail is great. More

Service was average. I requested to have my car vacuumed which they did not do. I removed the the front and rear floor mats to make it easier for the clean up department I requested to have my car vacuumed which they did not do. I removed the the front and rear floor mats to make it easier for the clean up department. More

Brock Ward Was great to deal with! He is definitely an asset to Hendrick Lexus. He is definitely an asset to Hendrick Lexus. More

Awesome customer service. Brock was very polite and answered any questions I had. He was very prompt in getting my service completed. Brock was very polite and answered any questions I had. He was very prompt in getting my service completed. More

Clean dealership. courtesy staff. Someone always greets and meet you as you pull in to the service line courtesy staff. Someone always greets and meet you as you pull in to the service line More

We are grateful for the outstanding assistance provided by Jackie who guided us through the purchase of our new car. Her exceptional care left an indelible impression on us, and we wholeheartedly recommend by Jackie who guided us through the purchase of our new car. Her exceptional care left an indelible impression on us, and we wholeheartedly recommend her to anyone seeking a stress-free car buying experience. From the moment we contacted her, her patience and attentiveness were remarkable. She took the time to understand our needs and preferences, carefully listening to our requirements and concerns. Her warm demeanor created a comfortable environment, allowing us to explore various options without feeling rushed or pressured. Throughout the entire process, she expertly balanced professionalism with genuine care. She answered our questions with honesty, and offered valuable insights, ensuring we made informed decisions. What set her apart was her non-pushy approach. At no point did we feel coerced or swayed towards a particular choice. Instead, she empowered us to make choices that aligned with our desires and budget. Her transparency and integrity were evident throughout the entire transaction. Thank you Jackie for making our car buying experience smooth and enjoyable. We are loving the Highlander…although we haven’t named her yet. More

Excellent customer service from the arrival to the dealership to the closing of the sale. Vincent Williams ( Coach ) was exceptional and worked hard to get us what we needed as a family. His knowledge dealership to the closing of the sale. Vincent Williams ( Coach ) was exceptional and worked hard to get us what we needed as a family. His knowledge of the vehicle was great and his communication throughout the purchasing process was phenomenal! More

Service guys always trying to upsell something. hard to tell what's needed versus nice to have. last visit service was overwhelmed and status poorly communicated. hard to tell what's needed versus nice to have. last visit service was overwhelmed and status poorly communicated. More

It has been said that when you experience amazing service to share it with others, Well hands down my wife and I experienced the best shopping experience ever at Hendrick Lexus Northlake. The moment we walke to share it with others, Well hands down my wife and I experienced the best shopping experience ever at Hendrick Lexus Northlake. The moment we walked into the door we felt the customer experience at a super high level, the inside of the building was super clean and well organized. My sales specialist was extremely helpful and answered all of my questions, we did our usual test drive and he showed us all the bells and whistles. He opened the hood of the car and explained the intricacies of the engine, even when I asked him about the break in period for the new car, he honestly answered that he didn’t know but he would get the answer from the Lexus Master mechanic, and he did. He explained to me all the service options. (Robert Marock) you truly are a professional and an amazing sales specialist. I appreciate your insights and recommendations with everything. I must also mention that Jeff Nowacki in the Finance office is just the most amazing Finance person I’ve ever worked with. He got us the best finance deal and the options were many, but we felt his input was the key for us to securing the right finance option for us. Jeff’s product knowledge is worth admiring. Jeff is an extremely down to earth person and truly worth mentioning that his knowledge and grasp of the finance options, solidified my buying decision. and finally at the very end of the process, Jose Cañas who is one of the Delivery Vehicle specialists walked me step by step with the entire process of all the internal and Lexus app settings of the car, he even synced my garage opener with the car, plus was super helpful explaining many of the dashboard options. So, to wrap up my review, we had many choices, Toyota, Mazda, Honda, Ford and GM within a 5-mile radius, we decided on the Lexus and glad we did. Without a doubt this dealership truly understands and practices customer satisfaction and service. I have no doubt that when I visit this dealership’s service that the service will be great. I highly recommend Hendrick Lexus Northlake when making your next buying decision for a Lexus. I guaranteed you will experience the finest service around. More