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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,131 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,131 Reviews of Hendrick Lexus Northlake

May 26, 2023

Omar provided courteous and professional service while listening to the specific concerns I had about my vehicle. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
May 31, 2023 -

Hendrick Lexus Northlake responded

B, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 26, 2023

I really appreciate the professionalism of this dealership and the individuals that work there. Also, having dealer loaner available while my car receives service is extremely important to me. More

by Piratefox2417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
May 31, 2023 -

Hendrick Lexus Northlake responded

Pirate Fox, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

May 26, 2023

I felt we were treated with respect, honesty and very kindness during the entire purchase process. I’d been looking at Toyotas, Hondas and other mid range cars. In every case those dealers applied a lot More

by Cjstruthers
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Vinny Estrada
May 31, 2023 -

Hendrick Lexus Northlake responded

CJ, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny and Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

May 26, 2023

Eddie Has always been very personable & helpful. Always has car ready as estimated & usually within estimated $ amount. Appreciate him ! More

by dochk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
May 31, 2023 -

Hendrick Lexus Northlake responded

Dochk, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 25, 2023

Great experience as always. The dealership is very clean and the staff is very helpful. More

by C Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
May 31, 2023 -

Hendrick Lexus Northlake responded

C. Williams, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

May 25, 2023

Eddie was pleasant, efficient and on top of communication updates. I’d like to thank him and the young woman that worked on my vehicle for making my first Service experience a positive one. 👍🏻 More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie in Service, Ed McCreery, Nayris Abreu
May 31, 2023 -

Hendrick Lexus Northlake responded

Linda, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

May 25, 2023

Thank you Omar for the wonderful service during my last visit. Appreciate you keeping me abreast of what was going on right up until I purchased a new car. It was then that you switched roles and starting More

by Ginab62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
May 31, 2023 -

Hendrick Lexus Northlake responded

Gina, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 24, 2023

I had a specific requirements when looking for my next car. Jackie made sure to find exactly what I was looking for with all the extras I didn't know I needed!! The process was quick - less than 2 hours. More

by April Nealey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Jackie Layne
May 31, 2023 -

Hendrick Lexus Northlake responded

April, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

May 24, 2023

Service is great and Eddie was also great! Always reliable and timely with information. Thanks! More

by stdebba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
May 31, 2023 -

Hendrick Lexus Northlake responded

Stdebba, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

May 22, 2023

Brock, Thank you so much for providing me with exceptional customer service during my 30,000 mile maintenance check up. No stone was left unturned! More

by carodav26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
May 31, 2023 -

Hendrick Lexus Northlake responded

Carodav, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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