Hendrick Lexus Northlake

Always a pleasure to visit Hendrick Lexus for service. Our advisor, Chase Ward, rates among the best in the business - friendly, customer-first focus, excellent technical knowledge and always ready to pr Our advisor, Chase Ward, rates among the best in the business - friendly, customer-first focus, excellent technical knowledge and always ready to provide topnotch support. The dealership overall is highly recommended for sales and/or service More

Working with Chase Ward as great. The day that I had my service done the computer system was down but Chase made it seamless and things were done in a timely manner. The day that I had my service done the computer system was down but Chase made it seamless and things were done in a timely manner. More

Chase provides excellent customer, service every time. The use of videos by the service department is very helpful. The use of videos by the service department is very helpful. More

Best dealership experience I've had. Nap was great throughout the entire process. I shopped around at multiple dealerships in Charlotte and Raleigh. I was originally set on a Volvo but t Nap was great throughout the entire process. I shopped around at multiple dealerships in Charlotte and Raleigh. I was originally set on a Volvo but the poor dealership experience and strong arm tactics of management left me annoyed. Very grateful I test drove the Lexus instead as I enjoy the car more and now can't imagine buying from anyone else going forward. More

Very plesed wtih the service and the tires I purhased. Service Rep Chase Ward is very professional and friendly. Service Rep Chase Ward is very professional and friendly. More

We moved from Virginia to North Carolina about 6 months ago, and -- being owners of a 2021 Lexus ES350 -- were looking for a convenient, high quality, reasonably priced place to have our car serviced. We ago, and -- being owners of a 2021 Lexus ES350 -- were looking for a convenient, high quality, reasonably priced place to have our car serviced. We tried Hendrick Lexus, and have not been sorry. Chase Ward was my service representative, and he was a great help: thoughtful about what kind and amount of service was needed, solicitous of my concerns and ideas, efficient in getting the agreed work done, and a pleasure to work with generally. My experience with Hendrick Lexus has been exceptionally good, and it is now my go-to place for service. I am grateful to Chase and to the Hendrick team for their kindness and high quality service. Thank you. More

The service that I received from Chase Ward was top notch and I will most definitely be back and I will most definitely be back More

Nap was amazing! He was kind and straightforward and worked hard to get us a deal that worked for us. He gets 5 Stars. Eddie and Eric were amazing in service! 5 Start He was kind and straightforward and worked hard to get us a deal that worked for us. He gets 5 Stars. Eddie and Eric were amazing in service! 5 Starts. The management was misleading, poor in communication and back us into a corner. We purchased the car but not at the price originally confirmed by management. Nap did everything in his power to rectify the issue, and we were thankful, but management ruined the experience. I highly recommend Nap! He is a 5 star Salesman, and is honest. I couldn't say the same for the entire experience, and to be sure, Nap was not the issue. More

Chase Ward is my service advisor and he really takes care of you. The service is second to none. of you. The service is second to none. More

I had a great experience at Hendrick Lexus. Hussain was my salesman and he made it a pleasant process. I’ll be back in the future. Hussain was my salesman and he made it a pleasant process. I’ll be back in the future. More