Hendrick Lexus Northlake

Brought car in because it’s loud and seat warmer buttons are sticking. Told at first that something must of spilled there but he would have them pop the buttons off and check. Loudness turned out to be some are sticking. Told at first that something must of spilled there but he would have them pop the buttons off and check. Loudness turned out to be something made a hole in muffler. I get it we are paying over 1000.00 dollars for it. Buttons are 2 inches from cup holders these things can happen. Design flaw, carelessness, maybe both. But when you pop the buttons off to check and then want to charge me 296.48 to clean out that area is just abuse of your customers. IT’s especially bad when retired and on a fixed income. Over the years we have bought 4 Lexus cars and my son has bought 2 but am disappointed about this very disappointed. You’re asking me to fill this out and my car is still there. I assume work will be fine on muffler not getting seat heaters done it’s too expensive, especially for someone on a fixed income. More

A class operation with quality sales and service. Clean, roomy and top notch attention paid to you as the customer. Wish it were a little closer to my home but that's not their fault. Luxury car Clean, roomy and top notch attention paid to you as the customer. Wish it were a little closer to my home but that's not their fault. Luxury cars delivered with luxury attention and luxury service. Will buy future cars at this automall. More

Appreciate Eddie's attention to detail and explanations for any issues found with the car. Also, appreciate the service tech's video and clear descritions of what is seen during the inspection. The overall for any issues found with the car. Also, appreciate the service tech's video and clear descritions of what is seen during the inspection. The overall transparency of the service department is one of the reasons we enjoy working with the Service Department. More

Transparency, honesty and a customer-centric resolution is what I expect from a dealership and that's what I experience with each visit at Hendrick Lexus of Northlake. Eddie Hart was my most recent service is what I expect from a dealership and that's what I experience with each visit at Hendrick Lexus of Northlake. Eddie Hart was my most recent service advisor and his communication lived up to this dealership's standards. More

Specifically Sherif Labib provided outstanding service, the quality of the used vehicles were outstanding and priced well the quality of the used vehicles were outstanding and priced well More

I've dealt with Moses Lexus and Hendricks Lexus. ..comparing apples and oranges!! Hendricks the best by far!! ..comparing apples and oranges!! Hendricks the best by far!! More

I’ve always been treated like I was someone special. There is truth to having ‘The Lexus Experience’ especially if Eddie is your service representative. There is truth to having ‘The Lexus Experience’ especially if Eddie is your service representative. More

Had a great experience with this dealer. Everyone was very professional. Eddie Hart was a great advisor. Everyone was very professional. Eddie Hart was a great advisor. More

I went in because my tire pressure was low. Omar discovered a nail in one of the tires and was able to get me in last minute on a Saturday AND get me a loaner car to get to my next appointment Omar discovered a nail in one of the tires and was able to get me in last minute on a Saturday AND get me a loaner car to get to my next appointment while they worked on my car. Great service. Fast and efficient. Omar was very nice to work with and very professional. More

Coach Williams was an amazing help. We had a limited budget for my son’s car and we found the perfect fit. He communicated with me every step of the way. Never felt pressured. It was as We had a limited budget for my son’s car and we found the perfect fit. He communicated with me every step of the way. Never felt pressured. It was as easy of an process as possible. Thank you. More