Hendrick Lexus Northlake

Great customer service found the car that i was actually wanted and that was awsome wanted and that was awsome More

Sherif made our Lexus purchase a pleasant experience. We planned on looking at a used vehicle and left with a brand new RX350h! All the staff was professional and the dealership was clean and had great We planned on looking at a used vehicle and left with a brand new RX350h! All the staff was professional and the dealership was clean and had great amenities! Thanks Sherif, I love my new car! More

I recently moved here from NY. I used Lexus of Smithtown for all my service needs for over 20 years. When I took my car into Hendrick Northlake for my 90,000 mile service I was sur I used Lexus of Smithtown for all my service needs for over 20 years. When I took my car into Hendrick Northlake for my 90,000 mile service I was surprised to find out that my car had an issue that would cost over $4,000 to fix. My car was fixed in a timely manner and the cost was covered under my warranty. My service person (Omar Licout) communicated with my old dealership and made the transition flawless. Thank you again Omar! More

Once again. ..Sherif made purchasing our Lexus informative and easy. My wife and I joked that he seemed more excited about our vehicle and it's features than we w ..Sherif made purchasing our Lexus informative and easy. My wife and I joked that he seemed more excited about our vehicle and it's features than we were...that is a sign of a great salesman and person. Thanks again... More

Always professional and very helpful! I intend to always take my car back to Hendrick Lexus Northlake for service. Brock Ward lived up to my high expectations. I appreciate the videos I intend to always take my car back to Hendrick Lexus Northlake for service. Brock Ward lived up to my high expectations. I appreciate the videos from the service technicians as they inspect my vehicle and report on their findings. More

As always, I’m extremely happy with the service! Chase Ward & Patricia Rodowick, always go over and beyond to help me. I’m unable to get to the dealership for car services due to a few circumstanc Chase Ward & Patricia Rodowick, always go over and beyond to help me. I’m unable to get to the dealership for car services due to a few circumstances, uet it’s ok because they’ll go out of their way (along with their entire team) to make sure all my needs are met. They continue to show how much they care about their customers! More

Chase Ward was in contact with me and keeping me up to date or work being performed date or work being performed More

Hendrick Lexus Northlake has a great service department. Brock Ward was my service advisor who communicated via text and phone status updates on my car's service. Everyone in the service department works Brock Ward was my service advisor who communicated via text and phone status updates on my car's service. Everyone in the service department works smoothly as a team and the focus is always on the customer. More

The service department is very organized. I have been a customer since 2013 and always found them to be good I have been a customer since 2013 and always found them to be good More

This place has great customer service. I have been coming to this Lexus dealership for 5 years. My rep Brock Ward always helps me to prioritize the recommendations needed for my car and ed I have been coming to this Lexus dealership for 5 years. My rep Brock Ward always helps me to prioritize the recommendations needed for my car and education me on what’s urgent to do and what I can wait to get done during my next visit. I really appreciate being able to not feel overwhelmed or pressure to get all recommendations done at one visit. More