Hendrick Lexus Northlake

Robert did a great job in keeping us informed. I would say that I was shocked with the comments from Sean Cook about the quality and dependability of Lexus products. I would have expected a member I would say that I was shocked with the comments from Sean Cook about the quality and dependability of Lexus products. I would have expected a member of management to support the product they were involved in selling. I can say that by the time we left the dealership I was not sure we had purchase the right brand of car according to the comments made by Sean. More

Very pleasant shopping experience. Nap was very helpful. The car drove well but was above my planned budget. Nap was the main reason I came back. He gave me confidence in the purchase Nap was very helpful. The car drove well but was above my planned budget. Nap was the main reason I came back. He gave me confidence in the purchase - worth the extra dollars beyond my budget. I’m very happy. More

Pleasant experience. Milton was great to work with. He has a great personality and made sure we are well satisfied. Milton was great to work with. He has a great personality and made sure we are well satisfied. More

Robert was very patient and knowledgeable about the RX 350. He took his time explaining all the features and the process to purchase 350. He took his time explaining all the features and the process to purchase More

My car was purchased in 2022 and wait period was roughly 9 months. I was kept informed through the waiting period and through the purchase process. Really great experience! 9 months. I was kept informed through the waiting period and through the purchase process. Really great experience! More

All the work was done in an expeditious manner and in the estimated time (90 minutes.). The car is running very well. The service specialist told me the service was prepaid. When I picked up my car I was cha estimated time (90 minutes.). The car is running very well. The service specialist told me the service was prepaid. When I picked up my car I was charged more than $200 and that it would be charged to the credit card on file. What changed between prepaid and checkout? More

Excellent service,very responsible! My problem fixed as well. They are quite professional and get done fast. My problem fixed as well. They are quite professional and get done fast. More

Chase Ward if wonderful. He is so competent, professional, and personable. Cared for me well! Many thanks! He is so competent, professional, and personable. Cared for me well! Many thanks! More

Excellent service and support, helping us with windshield replacement by a great company we were not aware of. Everything completed including camera alignment perfectly, thanks to Chase Ward's excellence and replacement by a great company we were not aware of. Everything completed including camera alignment perfectly, thanks to Chase Ward's excellence and oversight as our service advisor More

Chase helped schedule and manage my 5000 mile service He was professional thorough and courteous I will ask for his assistance on any future service needs. The service was completed in a very timely manner was professional thorough and courteous I will ask for his assistance on any future service needs. The service was completed in a very timely manner More