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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,162 Reviews of Hendrick Lexus Northlake

March 29, 2023

Had a great experience with this dealer. Everyone was very professional. Eddie Hart was a great advisor. More

by forest1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Forest, thank you so much for taking the time to share about your recent service visit with Eddie and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your positive feedback!

Mar 31, 2023 -

forest1 responded

While I thought everyone did an outstanding job, I have never given a perfect score. I think there can be improvement in everything we do. Eddie did a great job and if he needs 5 stars,I can give that to him. Thanks.

March 26, 2023

Coach Williams was an amazing help. We had a limited budget for my son’s car and we found the perfect fit. He communicated with me every step of the way. Never felt pressured. It was as More

by Beadsforwendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Wendy! We are thrilled to hear Coach and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle for your son. Congratulations to you both and welcome to our Hendrick Lexus Northlake family!

March 26, 2023

I went in because my tire pressure was low. Omar discovered a nail in one of the tires and was able to get me in last minute on a Saturday AND get me a loaner car to get to my next appointment More

by Drdean35
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Debra! While we are sorry to hear about the nail in your tire, we are so happy to hear Omar provided you the 5-Star Lexus experience while assisting you with getting safely back on the road!

March 24, 2023

Simply the best. Excellent service felt among brothers. Sales rep superb. Love you guys. Keep it up More

by bennaku
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Bennaku, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and couldn't agree more with your kind words about Nap. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 24, 2023

I had a great experience working with service advisor Omar Licout during my visit at Northlake Lexus. More

by hissim36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Omar Licout
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake, Hissim! We look forward to sharing your positive feedback with Omar, Lucian, and our team.

March 23, 2023

I really enjoy working with Milton at Hendrick Lexus Northlake, He is very knowledgeable,.and whenever I have a question he is always there to assist. More

by TrineTrine
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Mar 31, 2023 -

Hendrick Lexus Northlake responded

Trine, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Milton and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 23, 2023

This was my first experience buying a car and I loved every minute of it. Milton really walked me through the whole process and gave me a great deal on an amazing car. More

by Elizabeth Sai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Elizabeth! We are thrilled to hear Milton provided you the 5-Star Lexus experience while assisting you with purchasing your first car. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 23, 2023

Very professional team at Northlake Lexus. Always have a good experience when I go there, service staff is the best. More

by Garywass3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Omar Licout
Mar 30, 2023 -

Hendrick Lexus Northlake responded

Gary, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Josh, Omar, and our team. Thank you for your loyalty!

March 22, 2023

Sherif was professional and proficient. Would rate experience great. Entire staff at Hendrick was great More

by jt0079
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Mar 31, 2023 -

Hendrick Lexus Northlake responded

JT, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sherif and our team and are thrilled to congratulate you on your new vehicle. Thank you for being part of our Hendrick Lexus Northlake family!

March 22, 2023

Brock Ward took very good care of me and made me feel welcome!! It was all very efficient and required little from me. Thank you for making this visit easy. More

by RHONDALAYNE67
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 02, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake, Rhonda! We look forward to sharing your positive feedback with Brock and our team.

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