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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,109 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,109 Reviews of Hendrick Lexus Northlake

January 07, 2023

Chase was very efficient as well as other members of the Lexus team. I always receive top notch service and customer service. More

by cmcapps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

CM, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

January 06, 2023

Absolutely awesome experience. Service advisor was professional and trustworthy. The customer waiting area was a 10 out of 10. They send you a video of the inspection of your vehic More

by keith.overcash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Keith, thank you so much for taking the time to share about your service experience with Omar and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are absolutely blown away by your kind words. Thank you for not only being part of our Hendrick Lexus Northlake family, but for your service to our nation!

January 06, 2023

Hendrick Northlake is a class act this second you drive onto the lot. I felt comfortable with the process from beginning to end. They took care of my car repairs while giving me a loaner vehicle for the da More

by Emillsaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward, Ted Funk
Feb 02, 2023 -

Hendrick Lexus Northlake responded

E. Millsaps, thank you so much for taking the time to share about your service experience and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team.

January 05, 2023

Chase Ward was outstanding in addressing our needs and the service was completed in a timely and successful manner. More

by mtf1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon the service tech, Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

MTF, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next visit!

January 05, 2023

All the staff at the dealership are always kind, knowledgeable, and helpful. They go out if their way to make sure our service experience is excellent! Five stars for all the staff! More

by loriemast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Cornell, Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Lorie, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and kind words and look forward to serving you again during your next visit!

January 05, 2023

Chase ward is one of the best service you have at the dealership tks you from keeping him More

by s.donaldson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

S. Donaldson, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We couldn't agree more with your kind words about Chase and look forward to serving you again during your next visit! Thank you for being part of our Hendrick Lexus Northlake family!

January 05, 2023

Chase Ward has been my service tech last few visits and is awesome! Good Job! More

by ddarbutt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

D. Darbutt, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

January 05, 2023

Chase ward is a sweaty pie ! He’s friendly efficient and makes sure I am taken care of at Lexus dealership ! From the start to the finish I know I’m in good hands . More

by Lisamarie gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Lisamarie, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team.

January 04, 2023

Best service and personal care that you can ever find. Chase Ward does a great job and is always extremely helpful A+ More

by cphilipbyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Mr. Byers, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

January 04, 2023

Customer Service was great and Chase Ward is the best. I will return on my next service. More

by Stcmil10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 01, 2023 -

Hendrick Lexus Northlake responded

Stcmil, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and look forward to serving you again during your next visit!

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