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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,108 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,108 Reviews of Hendrick Lexus Northlake

January 04, 2023

Great customer service, very appreciative of the timely service and professional care and attention given to my vehicle More

by mngary87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Gary, thank you so much for taking the time to share about your service experience with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

January 03, 2023

Jackie Layne and Mark Dockx were great! They were helpful and professional! Our overall experience was Great! More

by Kim Cole
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Jackie Layne
Feb 02, 2023 -

Hendrick Lexus Northlake responded

Kim, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about Jackie and Mark and are thrilled to congratulate you on your new vehicle. Welcome to our Hendrick Lexus Northlake family!

January 02, 2023

Ed McCreary has established quite a team of excellence. I had dealings with Jackie in sales and she was so kind , helpful matching my budget needs with their stock, and took care of every concern and need. More

by Nonnyfde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean finance / paperwork and Jacob in tech , Ed McCreery, Jackie Layne
Jan 04, 2023 -

Hendrick Lexus Northlake responded

Nonny, thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Jackie, Sean, Jacob, and Ed. Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

January 01, 2023

From the sales to the service department, I can’t say enough good things about them. They have been extremely accommodating, prompt and excellent in all aspects. Eddie Hart was excellent in following up More

by Cookclinic
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Jan 03, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your experience with Eddie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your loyalty. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2022

Eddie Hart always takes great care of me. He is MY service tech! I'm sure the others are good, hopefully Eddie will stick around and I'll never find out. Thanks for another impressive expe More

by J Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 01, 2023 -

Hendrick Lexus Northlake responded

J. Stewart, thank you so much for taking the time to share about your favorite service advisor, Eddie, and our team. We are thrilled to hear Eddie provides you the 5-Star Lexus experience each and every visit and look forward to sharing your positive feedback with our team!

December 28, 2022

I received prompt and courteous service from Eddie Hart and the service staff at Hendrick North Lake Lexus. Replaced windshield with no hassle and covered by my auto insurance. No problem with calibrations More

by dnbc2tw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 30, 2022 -

Hendrick Lexus Northlake responded

DNBC, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience and truly appreciate your kind words. We look forward to serving you again during your next visit.

December 28, 2022

Took our RX350 in for a pre-trip service and Eddie Hart took very good care of us. In addition to the expected work, he identified a couple of potential problems and gave me good options to deal with them More

by Bill Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 30, 2022 -

Hendrick Lexus Northlake responded

Bill, thank you so much for your fantastic 5-Star rating of Eddie and our team at Hendrick Lexus Northlake. We truly appreciate your loyalty and look forward to serving you again during your next visit. Safe travels!

December 27, 2022

Charles Hart did a great job, very professional and very helpful. Very informed and knowledgeable. More

by cgorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hart
Dec 29, 2022 -

Hendrick Lexus Northlake responded

C Gorth, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

December 27, 2022

Jackie Layne was an awesome sales person to work with. Very helpful and knowledgeable about the vehicle. Took the time to go out of her way to make the buying process as pleasant as possible. Thumbs up t More

by kstills63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Jackie Layne
Dec 29, 2022 -

Hendrick Lexus Northlake responded

K. Stills, thank you so much for your incredible review of Jackie and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are thrilled to hear Jackie and Sean were able to assist you with finding the perfect vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 27, 2022

Great service every time I bring my car in for its scheduled maintenance or just troubleshooting. More

by Calrampjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hart, Eddie Hart
Dec 28, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Cal! We look forward to sharing your positive feedback with Eddie and our team.

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