Hendrick Lexus Northlake

As always Chase Ward continued to show great customer service along with the team. The service has always been great and consistent. Keep it up service along with the team. The service has always been great and consistent. Keep it up More

Chase Ward never fails to do a professional job! He recommended a couple procedures which were coming up before the end of the year? He's pleasant and always a pleasure to work with.......perfect He recommended a couple procedures which were coming up before the end of the year? He's pleasant and always a pleasure to work with.......perfect for Hendrick and Customer Servicer! More

Chase was very patient and kind explaining the service needed. The customer service was great! needed. The customer service was great! More

They got me in and out in 2/3 the time I expected. Very pleasant staff and super accommodations. I especially appreciate Chase Ward. He is ready to answer questions and set up appointments, always wit Very pleasant staff and super accommodations. I especially appreciate Chase Ward. He is ready to answer questions and set up appointments, always with a very positive attitude and big smile! More

Chase Ward was an excellent advocate for Hendrick's Lexus (Northlake) as well as for the Lexus automobile. He was very thorough in his explanations and suggestions. (Northlake) as well as for the Lexus automobile. He was very thorough in his explanations and suggestions. More

From the moment we walked in we were treated like VIPs. Our sales consultant Vinny Estrada, did an outstanding job of explaining the features, functions and benefits of the SUV product line which helped us Our sales consultant Vinny Estrada, did an outstanding job of explaining the features, functions and benefits of the SUV product line which helped us select the model that best meet our needs. The delivery process included picking us up in South Carolina and it was effortless, easy and fast. More

Everyone was very helpful and this was by far my most enjoyable car buying experience to date! enjoyable car buying experience to date! More

From the moment I entered Hendrick, I was treated with respect and kindness. Reception staff was attentive and offered me drinks and snacks. (That always gets an Italian girls attention)). Anyone I pass respect and kindness. Reception staff was attentive and offered me drinks and snacks. (That always gets an Italian girls attention)). Anyone I passed whether they were involved in my sale or not made eye contact, said hello and asked if I needed anything; from staff to upper management. Nayries (who came in on her day off!), was my rep. She was attentive, communicative, efficient and VERY patient; as I can be a bit direct at times. I truly thank her for her demeanor and friendly manner. I’d also like to mention Robbie, (attentive, friendly and honest), Jeff (who is a relentless advocate in his role and very helpful), and then there’s Samuel, who stayed late to introduce me to the Techy side of my new car, I may have to go back and review some features as there are many. We had some laughs over the heated seats and I learned a lot. If I didn’t mention all of you by name, please know I noticed and appreciate all you did. Thank you 🙏🏻 very much. See you all soon. In good faith, Linda Adele Russo More

Eddie went above and beyond to help me with my car’s issue. He even called corporate to get it resolved and saved us several thousand dollars. We live 1 1/2 hours away and I will only bring my car to issue. He even called corporate to get it resolved and saved us several thousand dollars. We live 1 1/2 hours away and I will only bring my car to North Lake and deal with Eddie! More

I don't usually ask for a specific service tech but have done just that with Eddie Hart. Great guy, excellent service and totally accommodating. done just that with Eddie Hart. Great guy, excellent service and totally accommodating. More