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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,778 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,778 Reviews of Hendrick Lexus Northlake

November 08, 2023

I always have a great service experience when I come to Hendrick Lexus Northlake. Working with Chase is always a pleasure. He keeps me updated on my service, gets me in and out within record time and alway More

by Tiffany Outing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Tiffany, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

November 08, 2023

Chase Ward was great. He even cleaned my windshield for me. Chase is the best & always keep me informed. This is my first Lexus. They treat you liked family. More

by gbarrino11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Cornell
Dec 01, 2023 -

Hendrick Lexus Northlake responded

G. Barrino, thank you so much for taking the time to share about your service visit with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

November 08, 2023

Everyone here is really professional and friendly will buy in the future from here again ! More

by Gabe7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Robert Marock, Jose Canas
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Gabe! We are thrilled to hear Robert and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

November 08, 2023

Service experience first class and easy. Chase Ward kept me fully informed, showed interest in me as well as my vehicle, and answered all my questions. More

by jhinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

J. Hinton, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for your loyalty!

November 08, 2023

I am very impressed by their service. I am confident that my car will benefit from their expertise. More

by jchyppoliteJC
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

JC, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

November 07, 2023

Chase Ward is a pleasure to work with! Robert in sales is professional and knowledgeable. More

by Lovingolf2gether
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase, Robert, and our team.

November 07, 2023

Chase Ward my service associate was most helpful, courteous and honest on my recent visit!! This is why I drive over an hour to have my Lexus serviced at the Northlake location! More

by Khmerck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Khmerck, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for your loyalty!

November 07, 2023

Chase handled my 30,000 mile check up. He explained the details and charges associated with this service. I’m very appreciative of the customer service that I received from Chase Ward. More

by debbiebnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Debbie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

I highly recommend Hendrick Lexus Northlake. I had my car serviced this week with Chase Ward and it was an amazing experience. The car was ready as promised and was expertly serviced. I appre More

by jim8robson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Jim, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

November 07, 2023

Service visit at Lexus Northlake with Chase Ward was great! I always go here for maintenance and it’s always a pleasure dealing with staff. More

by Efadkinsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 01, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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