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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,727 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,727 Reviews of Hendrick Lexus Northlake

October 20, 2023

Very good service, Service writer Brock Ward was very attentive to my needs and the service of my Gs350 More

by oef704
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Oct 31, 2023 -

Hendrick Lexus Northlake responded

Oef704, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Brock provided you the 5-Star Lexus experience and look forward to serving you and your GS350 again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Brock ward was helpful and informative. Thank you Sam Jackson for the video and quality work on my car. More

by andrewstoneco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Jackson, Brock Ward
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Andrew, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic video with Sam and our team. Thank you for being part of our Hendrick Lexus Northlake family!

October 20, 2023

Trim on dash fixed broke the next day. The regular service was good as always. More

by mmaxymuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle 5 stars
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mr. Maxymuk, thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. Your feedback means the world to us and Josh will be in touch to update you on the status of your dash repair. If you have any questions in the meantime, please do not hesitate to reach out to our Assistant Service Manager, Josh Dewberry, on his direct line, (704) 379-4012.

October 19, 2023

Chase Ward - service advisor - great! He helped managed my appointment and repairs with great service and care. Thanks, Chase! More

by bz
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Oct 31, 2023 -

Hendrick Lexus Northlake responded

BZ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the 5-Star Lexus experience and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

October 16, 2023

We were very pleased with our experience with Hendrick Lexus Northlake and, in particular, with Vincent “Coach” Williams. Everyone we met with was courteous, knowledgeable and pleasant to work with. Final More

by Mike and Gail
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Jack McMackin, Vincent "Coach" Williams, Jose Canas
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Mike and Gail, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Coach and our team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus 450h+ and welcome to our Hendrick Lexus Northlake family!

October 16, 2023

Omar was so polite and helpful. This was my first experience at the Lexus service center and I couldn't be happier. They gave me a beautiful loaner just for an oil change. Omar m More

by franco.lisa72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to share about your first service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

October 15, 2023

Everyone there was very friendly & helpful! Vincent was extremely helpful!? We will definitely recommend this dealship! More

by Tbjosey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vinny Estrada
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Tbjosey, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

October 14, 2023

Excellent at communicating quickly and completely. Very responsive and informative. They answered all my questions and sent documentation that I requested. More

by Jandy1425
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Jandy, thank you so much for taking the time to share about your recent experience with Nap and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

October 13, 2023

Very good experience with Vinny during my decision making process. He was very accommodating during several visits working to allow me reach a comfort level with my final decision. Also very good interaction More

by lepaige
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, James Rafidi, Vinny Estrada
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Lepaige, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

October 12, 2023

Omar makes it happen every time I visit for service. I drop my car and he seamlessly gets the service done and it is literally painless. He is informative and I feel at home every time I work with him. More

by RHONDALAYNE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Nov 01, 2023 -

Hendrick Lexus Northlake responded

Rhonda, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team. Thank you for your loyalty!

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