Hendrick Lexus Northlake

Chase Ward never fails to do a professional job! He recommended a couple procedures which were coming up before the end of the year? He's pleasant and always a pleasure to work with.......perfect He recommended a couple procedures which were coming up before the end of the year? He's pleasant and always a pleasure to work with.......perfect for Hendrick and Customer Servicer! More

Chase was very patient and kind explaining the service needed. The customer service was great! needed. The customer service was great! More

Everyone was very helpful and this was by far my most enjoyable car buying experience to date! enjoyable car buying experience to date! More

From the moment I entered Hendrick, I was treated with respect and kindness. Reception staff was attentive and offered me drinks and snacks. (That always gets an Italian girls attention)). Anyone I pass respect and kindness. Reception staff was attentive and offered me drinks and snacks. (That always gets an Italian girls attention)). Anyone I passed whether they were involved in my sale or not made eye contact, said hello and asked if I needed anything; from staff to upper management. Nayries (who came in on her day off!), was my rep. She was attentive, communicative, efficient and VERY patient; as I can be a bit direct at times. I truly thank her for her demeanor and friendly manner. I’d also like to mention Robbie, (attentive, friendly and honest), Jeff (who is a relentless advocate in his role and very helpful), and then there’s Samuel, who stayed late to introduce me to the Techy side of my new car, I may have to go back and review some features as there are many. We had some laughs over the heated seats and I learned a lot. If I didn’t mention all of you by name, please know I noticed and appreciate all you did. Thank you 🙏🏻 very much. See you all soon. In good faith, Linda Adele Russo More

I don't usually ask for a specific service tech but have done just that with Eddie Hart. Great guy, excellent service and totally accommodating. done just that with Eddie Hart. Great guy, excellent service and totally accommodating. More

Eddie went above and beyond to help me with my car’s issue. He even called corporate to get it resolved and saved us several thousand dollars. We live 1 1/2 hours away and I will only bring my car to issue. He even called corporate to get it resolved and saved us several thousand dollars. We live 1 1/2 hours away and I will only bring my car to North Lake and deal with Eddie! More

Great service and great care all the way around! The multiple options for passing time don't hurt, either. The multiple options for passing time don't hurt, either. More

Eddie (Charles) Hart is awesome to work with and he really knows the Lexus vehicle inside and out. I’m extremely comfortable with him as my advisor. Big Kudos goes out to him. Hendrick Lexus Northlake really knows the Lexus vehicle inside and out. I’m extremely comfortable with him as my advisor. Big Kudos goes out to him. Hendrick Lexus Northlake is lucky to have him ! More

Had a fantastic experience buying a new car at Hendrick Lexus NorthLake. Nayris Abreu was very kind and courteous and made the entire buying experience was smooth and easy. I was hesitant before as I never Lexus NorthLake. Nayris Abreu was very kind and courteous and made the entire buying experience was smooth and easy. I was hesitant before as I never owned a Lexus, but after meeting Nayris my worries disappeared. She is awesome and great to work with. She went above and beyond to make sure we got the car on time and also offered delivery options while staying late the night we came in to take our delivery. She is very easy to work with and very dedicated to making sure the customer experience is wonderful. I could not have asked for a better experience. I will be back again to trade in my SUV for the RX. Special thanks to Hussian Amir and James Rafidi as well, who stayed back late that night and ensured we understood the different features of the car while also offering different service options. I am thankful to meet both Nayris and Hussian and thank them for the such a wonderful experience they have provided us. More

Excellent service and responsiveness. Very easy buying experience. The staff is attentive and work well as a team. Jackie was awesome! Very easy buying experience. The staff is attentive and work well as a team. Jackie was awesome! More