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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,110 Reviews of Hendrick Lexus Northlake

August 13, 2022

Vinny was a huge help! Very cool and was patient through the whole process. Def recommend! More

by l-sant
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Estrada
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Aug 27, 2022 -

Hendrick Lexus Northlake responded

I-sant, thank you so much for taking the time to share about your recent sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 12, 2022

Hendrick Lexus Northlake was extremely nice and the people were very friendly. I would definitely return to buy another car there More

by cadyray2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Jackie Layne
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Aug 23, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Cady! We look forward to sharing your positive feedback with Jackie, Sean, and our team!

August 08, 2022

Love this service! ! The staff and are so helful and polite ..you guys make me feel special...Awesome !! More

by Kupton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Chase Ward
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Aug 23, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, K. Upton! We look forward to sharing your positive feedback with Chase and our team!

August 07, 2022

Lexus Northlake is an AMAZING dealership from sales to service!!!! Omar in the service department is fantastic!! More

by AdamsL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Aug 27, 2022 -

Hendrick Lexus Northlake responded

L. Adams, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to passing along your positive feedback to Omar and our team.

August 05, 2022

Customer service was outstanding. Omar Licout guided me through the repair process and contacted my warranty company quickly and without issue. Omar and Lexus Northlake rock! Dia More

by dlgreaves30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Dlgreaves, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

August 05, 2022

Always great personable service at Hendrick Northlake Lexus. We also appreciate Omar Licout and his professional and courteous attention to us anytime we bring one of our cars to him. 5 star service! More

by joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Joe, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

August 05, 2022

Customer service at Hendrick Lexus Northlake is awesome. Dropped my car off for a couple of recalls, filled out paperwork, received loaner car and was on my way in 15 minutes. Omar Licout went above and bey More

by Goodnightaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Aug 29, 2022 -

Hendrick Lexus Northlake responded

AJ, thank you so much for taking the time to share about your recent experience with Omar and our team at Hendrick Lexus Northlake! We truly appreciate your 5-Star rating and look forward to sharing your positive feedback. We hope to be of service to you again in the future.

August 05, 2022

Chase Ward is an excellent Service Advisor. He always provides an outstanding service at the Lexus Northlake location. He is very professional and courteous. I appreciate his expertise. More

by tonya.allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Tonya, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

August 05, 2022

Chase Ward (Service Advisor) did a great job to get me the service I needed for my 2011 IS350C with 184,000 miles. He was professional and met all my needs for timeliness, loaner, etc. he also took the ti More

by T1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Aug 29, 2022 -

Hendrick Lexus Northlake responded

T, thank you so much for taking the time to share about your service experience with Chase and our team at Hendrick Lexus Northlake! We truly appreciate your 5-Star rating and look forward to serving you again during your next visit.

August 05, 2022

Mark dockx provided a great experience which made for an easy and pain free buying experience. More

by jonmlewis11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Sean Cook, Mark Dockx
Report | Print
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Jon, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Welcome to our Hendrick Lexus Northlake family!

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