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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,110 Reviews of Hendrick Lexus Northlake

August 04, 2022

Omar Licout was a wonderful He got me in quickly for my inspection and was able to get my car washed and got me out in a very good time it was wonderful to be able to get in and out so quickly it was also More

by Shorterm69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

August 04, 2022

My experience with this dealership have been outstanding and excellent customer service. Omar, Hussain, Nap and Andrew have provided me with exceptional sales and service customer service. Keep up the good More

by Dee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew, Nap and Hussain, Naphtali Williams, Hussain Amir, Andrew Duncan, Omar Licout
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Dee, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar, Hussain, Nap, Andrew, and our team.

August 04, 2022

This dealership was great and moved fast with purchase process/ delivery. Outstanding customer service. Vincent Estrada was great to work with and very efficient, pleasant and a great communicator. More

by junique
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Estrada, Sean Cook, Hussain Amir
Aug 27, 2022 -

Hendrick Lexus Northlake responded

Junique, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 04, 2022

I was impressed that the technician sent me a video showing the results of the testing that was done. Hendrick leaves no stone unturned when it comes to taking care of their customers. More

by mfThomp22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear you enjoyed your time with Chase and look forward to sharing your positive feedback about our technician diagnostic videos with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

August 04, 2022

Nice setup . Great area to relax. Good advisors. Knowledge of tech good. Timely manner service More

by Awakankar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 23, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Awakankar! We look forward to sharing your positive feedback with Chase and our team!

August 04, 2022

Chase went above and beyond my expectations of a service advisor. He demonstrated exceptional patience and service to both my wife and I. We requested to work with Chase exclusively! More

by qcboss88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 27, 2022 -

Hendrick Lexus Northlake responded

QC Boss, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

August 04, 2022

Wonderful service people! The waiting area is always clean and neat, They always keep you informed about the service. More

by Butch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 23, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Butch! We look forward to sharing your positive feedback with Chase and our team!

August 04, 2022

I purchased my Lexus from this location and have all of my services completed here, as well. I am always impressed by the courtesy, professionalism and detail from the staff. I highly recommend, HENDRIC More

by lfisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Walters, Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

L. Fisher, thank you so much for taking the time to share about your service experience with Chase and our team at Hendrick Lexus Northlake! We truly appreciate your 5-Star rating and loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

August 04, 2022

Chase Ward is very professional and attentive! We feel very comfortable with Him organizing and executing our service. He is a Five Star Service Agent! Asso want to give a shout out to Chase’s More

by Rogershull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Roger, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Chase and David and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 04, 2022

Chase Ward always takes the best care of us. He gets us in and out asap and communicates if something is going to take longer/ shorter than previously planned. Chase is the best! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 29, 2022 -

Hendrick Lexus Northlake responded

Mary, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words about Chase. We look forward to serving you again during your next visit!

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