Hendrick Lexus Northlake

My experience with Hendrick's Lexus and my service rep. Chase Ward has been outstanding. Best dealership in the Charlotte area. Chase Ward has been outstanding. Best dealership in the Charlotte area. More

Good customer friendly service, I wish you can lower your prices for service and look out for Veterans. prices for service and look out for Veterans. More

Chase Ward, Service Rep. answered all my questions, in detail, dealing with a dented oil plan cover that cost a $1,000 to repair. I was satisfied with his explanation and ha answered all my questions, in detail, dealing with a dented oil plan cover that cost a $1,000 to repair. I was satisfied with his explanation and had no doubt that the $ 1,000 repair was necessary More

Chase Ward provided excellent customer service and exceeded any expectations that I had. Mr. Ward kept me informed during every aspect of the service appointment and met every timeline promised. exceeded any expectations that I had. Mr. Ward kept me informed during every aspect of the service appointment and met every timeline promised. More

It was a pleasure dealing with Chase Ward during my recent service visit at Northlake Lexus. recent service visit at Northlake Lexus. More

Chase Ward, Fabulous Service. Very professional, prompt, courteous and excellent communication. Finished ahead of schedule! Very professional, prompt, courteous and excellent communication. Finished ahead of schedule! More

Great and personable service. Vehicle was ready on time and also clean. Eddie was great Vehicle was ready on time and also clean. Eddie was great More

Devon. The name should be synonymous with "excellence." The video he sent to me explained my problem perfectly. Clear, to the point. Perfect. 10/10. The name should be synonymous with "excellence." The video he sent to me explained my problem perfectly. Clear, to the point. Perfect. 10/10. Would recommend to a friend. Chase. An absolute professional. Communication skills well above expectations. If "Lexus Experience" is a thing, he absolutely provides it. 12/10, would recommend for promotion, or at the least, a raise. My experience with this particular dealership has been excellent. Other dealerships could stand to learn a thing or twelve. More

Chase Ward is conscientious and wants the customer to be satisfied with the work at the dealership. satisfied with the work at the dealership. More

The customer service is outstanding! ! Jay and David were wonderful! I am a repeat customer at this dealership because of the professionalism and commitment with the buyer, regardless o ! Jay and David were wonderful! I am a repeat customer at this dealership because of the professionalism and commitment with the buyer, regardless of needs. I will be back and will always recommend this place first to all auto buyers, new or used!! More