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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,110 Reviews of Hendrick Lexus Northlake

April 06, 2022

Overall great service. Chase Ward was helpful, attentive and courteous. I especially like the video of the inspection before services were performed. More

by TSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 15, 2022 -

Hendrick Lexus Northlake responded

TSW, thank you so much for your fantastic 5-Star rating of your recent service visit to Hendrick Lexus Northlake. We are so pleased to hear you enjoyed your time with Chase and look forward to sharing your positive feedback regarding our video inspection with our technicians.

April 06, 2022

Chase and Eddie are great advisors! Both of them have helped me at different times. They have both made sure that my automobile needs are well cared for. Upon arrival they are always ve More

by kathytharper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coach took me on a test drive. , Eddie Hart, Chase Ward
Apr 08, 2022 -

Hendrick Lexus Northlake responded

Kathy, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We are blown away by your kind words about our team and look forward to sharing them with Chase, Eddie, Coach and our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 05, 2022

I appreciate Chase Ward,service advisor at Hendrix Northlake Lexus for excellent care and attention to detail. More

by kellyzeigler
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 08, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Kelly! We look forward to sharing you kind words about Chase with our team.

April 05, 2022

We dropped off our 2014 Lexus 350RX with Chase Ward at Lexus NORTHLAKE. He far exceeded our expectations by getting the work done quickly and had our car thoroughly cleaned. It was a great experience! More

by crjones55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 06, 2022 -

Hendrick Lexus Northlake responded

C. R. Jones, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are blown away by your kind words about Chase and look forward to sharing them with our team. Please don't hesitate to reach out if there's anything additional we can do for you.

April 05, 2022

They did a great job gettin the car out quick and keeping me updated on items that might need to be worked on soon More

by Mmcconv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your time with Chase and look forward to serving you again during your next scheduled maintenance!

April 04, 2022

Chase Ward totally exceeded our expectation during the servicing of our Lexus vehicles. His thoroughness and responsiveness were outstanding. More

by Elamc8917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Chase Ward
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Elamc, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We could not agree more with your kind words about Chase's commitment to provide his guests with the Lexus experience. We hope to be of service to you again in the future!

April 04, 2022

Chase and HENDRICK are very good and complete in taking care of my RX350 recommend them and will be back! More

by Wcmsales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic feedback about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the 5-Star Lexus experience and truly appreciate your loyalty. We look forward to serving you and your RX350 during your next scheduled maintenance visit.

April 04, 2022

Everyone was professional,courteous,friendly,and helpful. Thank you for a problem free maintenance check up More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Shepherd, David Feingold, Matt Dubin, Eric Edwards, Josh Dewberry, Lucian Dobre, Mark Albano, Maegan Johnson, Jacob Cornell, Ted Funk
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Ann, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team.

April 04, 2022

Chase is a great advisor. Always helps and goes above and beyond to ensure I’m satisfied More

by VMonroe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Apr 06, 2022 -

Hendrick Lexus Northlake responded

V Monroe, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the Lexus 5-Star experience and look forward to sharing your kind words with our team.

April 04, 2022

Chase was super helpful and courteous, he was very thorough. The whole staff is wonderful every time. More

by Dmn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Chase Ward
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and loyalty and look forward to sharing your positive feedback with Chase, Lucian, and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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