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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,134 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,134 Reviews of Hendrick Lexus Northlake

April 29, 2022

Wonderful customer service. Sherif is so knowledgeable and helpful. Very happy with the car buying experience More

by Mherring
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherif Labib, Brooke Brown
May 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake! We look forward to sharing your kind words with Sherif, Brooke, and our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 28, 2022

I was ill and helped in an emergency with advice and an immediate appointment in a very courteous manner. Fortunately there wasn’t a serious problem with my car and I was on my way the same afternoon. More

by cakers46
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! While we are sorry to hear about the emergency, we are happy to hear Eddie was able to quickly and courteously take care of your service. Please don't hesitate to reach out if there's anything additional we can do for you.

April 27, 2022

James was knowledgeable and professional. Just received the new car 04/26/2022 and looking forward to enjoying it for several years to come. More

by cmangum
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew, James Rafidi
Apr 29, 2022 -

Hendrick Lexus Northlake responded

C. Mangum, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear you enjoyed your time with James, Drew, and our team at Hendrick Lexus Northlake. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

April 27, 2022

Very clean and well organized. Pretty luxurious, staff is very friendly and makes you feel at home. More

by Victor CATALAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Hussain Amir
Apr 29, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Victor! We truly appreciate your positive feedback and look forward to sharing your kind words with James, Hussain, and our team.

April 27, 2022

This was a Awesome experience Coach Vincent Williams was very knowledgeable of of our vehicle, and made the car buying experience Unbelievable. He took care of us and now I have to bake him a sweet potato p More

by Lets_talk2nate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Mark Dockx
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Nate, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Coach provided you the Lexus experience while assisting you with finding the perfect vehicle. Now, about that sweet potato pie… ;)

April 26, 2022

Eddie Hart did a great job taking car of both my car and me. I couldn’t have been happier. When my service ended up taking longer than expected due to a brake issue, he kindly offered ti send me home in a More

by Laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Laurie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 26, 2022

Eddie Hart was terrific when we brought our Lexus in for service. He was knowledgeable and helpful and kept us informed every step of the way. Thanks Eddie!! More

by Chiefmugadun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Chief! We are so pleased to hear you enjoyed your time with Eddie and look forward to serving you again during your next visit.

April 26, 2022

Three things come to mind when I think back on the experience that my wife and I had with Vincent "Coach" Williams. Genuine kindness, patience, and professionalism. Our experience with Coach began wit More

by Ned
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams
Apr 30, 2022 -

Hendrick Lexus Northlake responded

Ned, thank you so much for your incredible 5-Star rating of Coach and our team at Hendrick Lexus Northlake. We are absolutely blown away by your kind words about Coach and are thrilled to congratulate you and your wife on your new 2022 Lexus GX460. Welcome to our Hendrick Lexus Northlake family!

April 25, 2022

Vince was excellent and very professional. He made my buying experience a movie. I wasn’t sure after the initial purchase was made but Vince provided a level of support. He even went out of More

by Bacote27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams, Hussain Amir
Apr 25, 2022 -

Bacote27 responded

Great job team

May 01, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Bacote! We are blown away by your kind words about Coach and look forward to sharing them with our team. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

April 23, 2022

We’ve experienced excellent customer service in both sales and service areas over the last few years. So much so, that we recently made the choice to upgrade our Lexus and extend our relationship with More

by MLT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Apr 28, 2022 -

Hendrick Lexus Northlake responded

MLT, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We are blown away by your kind words about our team and are thrilled to hear you recently upgraded your Lexus with Sherif. Thank you for being part of our Hendrick Lexus Northlake family!

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