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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,110 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,110 Reviews of Hendrick Lexus Northlake

March 23, 2022

I just had the best car buying experience in my entire life! Everyone at the dealership was very pleasant. Sherif Labib is hands down the very best in the business. He is very knowledgeable, not just abou More

by jdm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Mar 25, 2022 -

Hendrick Lexus Northlake responded

JDM, thank you so much for your incredible review of Sherif and our team at Hendrick Lexus Northlake. We are blown away by your kind words and are honored to receive your 5-Star rating. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

March 23, 2022

Sherif Labib did a fantastic job of selling us our new Rx450h. I didn't have much contact with other members of your staff. Sherif was able to handle everything for us for what was a painless process. More

by hollandjim57z06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherif Labib
Mar 25, 2022 -

Hendrick Lexus Northlake responded

Holl and Jim, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We are so pleased to hear you enjoyed your time with Sherif and are thrilled to congratulate you on your new Lexus RX450h. Please don't hesitate to reach out if there's anything additional we can do for you.

March 17, 2022

Great cars, salesmen, and service. We just traded and James was awesome. He was very knowledgeable and got us a very good deal. Will definitely buy another car from him. More

by smilemaker028
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Mar 19, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star review of James and our team at Hendrick Lexus Northlake! We truly appreciate your loyalty and are thrilled to congratulate you on your new vehicle!

March 13, 2022

Bill Aldridge is a Class act. ...An asset to this company Chase Ward, advisor has been in contact to make sure my service was top notch and I could not be more pleased. More

by GAL LEXUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Miano
Mar 15, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service experience at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with Bill, Chase, and our team.

March 12, 2022

My advisor, Chase Ward is always very helpful and knowledgeable if I have a questions. Great service department. More

by Deb155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 15, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Deb! We look forward to sharing your positive feedback with Chase and our team.

March 12, 2022

Always exceptional customer service and technical support when visiting Hendrick Northlake. Consistent friendly, efficient and professional assistance provided by our service advisor Chase Ward. 5 Stars to More

by dennyabbey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Mar 15, 2022 -

Hendrick Lexus Northlake responded

Abbey, thank you so much for your fantastic 5-Star review of Hendrick Lexus Northlake. We are blown away by your kind words about Chase and truly appreciate your loyalty! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Northlake

March 11, 2022

Great service! ! bout a 2012 Inifiniti M37x. My sales rep Edward Jackson was very knowledgeable about the product and made the process go smoothly. Great facility an More

by jivey382
Recommend Dealer
Yes
Employees Worked With
Edward Jackson
Mar 15, 2022 -

Hendrick Lexus Northlake responded

J. Ivey, thank you so much for your fantastic review about Edward and our team at Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and would love to hear how we could earn 5-Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com.

March 10, 2022

Chase Ward makes the experience pain free. Everything went just as it should. The place was clean and net and everyone friendly as it should be. RR More

by rrr5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Chase made your service visit run smoothly and look forward to serving you again during your next scheduled maintenance visit!

March 10, 2022

Service advisor, Chase Ward, is my go-to service rep. He's professional, thorough, knowledgeable, considerate of my time. More

by ddufour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are thrilled to hear Chase is your "go-to" service advisor and truly appreciate your loyalty!

March 10, 2022

Chase Ward was so helpful in making an appointment & then fixing my Lexus. 5 stars! More

by Jprowe123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Mar 12, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, JP! We are honored to receive your 5-Star rating and loyalty and look forward to sharing your positive feedback with Chase and our team.

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