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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,133 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,133 Reviews of Hendrick Lexus Northlake

April 04, 2022

Chase Ward totally exceeded our expectation during the servicing of our Lexus vehicles. His thoroughness and responsiveness were outstanding. More

by Elamc8917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Chase Ward
Report | Print
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Elamc, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We could not agree more with your kind words about Chase's commitment to provide his guests with the Lexus experience. We hope to be of service to you again in the future!

April 04, 2022

Chase and HENDRICK are very good and complete in taking care of my RX350 recommend them and will be back! More

by Wcmsales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic feedback about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Chase provided you the 5-Star Lexus experience and truly appreciate your loyalty. We look forward to serving you and your RX350 during your next scheduled maintenance visit.

April 04, 2022

Chase was super helpful and courteous, he was very thorough. The whole staff is wonderful every time. More

by Dmn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Chase Ward
Report | Print
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and loyalty and look forward to sharing your positive feedback with Chase, Lucian, and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2022

I've had a long relationship with Lexus Northlake. They've taken great care of me. And during my last service visit I had the pleasure of working with Chase Ward. Amazing young man who is poised and More

by charlotteg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Charlotte, thank you for your incredible 5-Star rating of Hendrick Lexus Northlake! We are blown away by your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

April 04, 2022

Excellent service from Chase Ward my service advisor he kept me up to date with information about my car.Thanks again More

by Glade
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Chase Ward
Report | Print
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Glade, thank you so much for taking the time to share about your recent service visit with Chase and our team at Hendrick Lexus Northlake! At Lexus, we are always looking for ways to improve our guest's experience and would love to learn how we could earn 5 Stars during your next visit. If you have a moment, please email Brooke.Ballard@HendrickAuto.com. Thank you again for your kind words!

April 01, 2022

Excellent customer service from the front desk all the way to the salesman. Made me happy with the purchase that I made More

by dmoworld23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Edward Jackson
Report | Print
Apr 06, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent visit to Hendrick Lexus Northlake. We are thrilled to hear our entire team provided you the 5-Star Lexus experience! Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 31, 2022

Good dealer ship . All staff members are very nice and helpful. Will definitely recommend this Dealer ship More

by Erum09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Estrada, David Feingold, Edward Jackson, Hussain Amir
Report | Print
Apr 03, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake, Erum! We truly appreciate your kind words and look forward to serving you again during your next visit.

March 31, 2022

Professional, courteous and knowledgeable customer service staff. Easy to make appointments with timely service but if you’re there waiting —a very nice place to wait for you service to be complete! More

by krislloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Eddie Hart
Report | Print
Apr 03, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Kris! We are thrilled to hear you enjoyed your time with Lucian, Eddie, and our team and look forward to serving you again during your next visit.

March 31, 2022

Eddie Hart and Northlake Lexus has always been so helpful with my car service needs. Great place to take my car to get services. More

by Suzie Nichols
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Apr 03, 2022 -

Hendrick Lexus Northlake responded

Suzie, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your loyalty and kind words about Eddie and our team.

March 31, 2022

Eddie (Charles) Hart was an excellent Service Advisor. He was professional and took care of my loaner and informed of the sales that was coming for my tires. More

by Bee Lite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Report | Print
Apr 03, 2022 -

Hendrick Lexus Northlake responded

Bee, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Eddie provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

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