
Hendrick Lexus Northlake
Charlotte, NC
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2,182 Reviews of Hendrick Lexus Northlake
Our first choice for maintenance. Took my wife’s car in for routine maintenance and a minor repair. Chase quickly got me checked in, fixed and on my way. Great job. Took my wife’s car in for routine maintenance and a minor repair. Chase quickly got me checked in, fixed and on my way. Great job. More
I have been servicing here for seven years. Great service, communication, atmosphere, & snacks. Thanks Chase Ward! Great service, communication, atmosphere, & snacks. Thanks Chase Ward! More
I have had a wonderful experience with my first Lexus. I love the car and I am especially pleased with the service. My Service Representative Chase Ward always provides excellent service is courteous and I love the car and I am especially pleased with the service. My Service Representative Chase Ward always provides excellent service is courteous and always responsive! Great experience all around!!! More
I have always been greeted and treated with professionalism. The appointments were scheduled approximately as there was no waiting. My interaction with Chase Ward was very pleasant. professionalism. The appointments were scheduled approximately as there was no waiting. My interaction with Chase Ward was very pleasant. More
I always ask for Chase Ward when I schedule my service. Time after time he helps me understand how to get the best value from my car. He is friendly, very efficient, and keeps it simple. His communication Time after time he helps me understand how to get the best value from my car. He is friendly, very efficient, and keeps it simple. His communication skills are excellent, from texts to calls to in-person. What I'm most impressed by is how fast each service rep helps so many customers, yet Chase makes me feel like I'm the only person that's important when I am there for service. He provides a personalized experience in a fast paced dealership! Thank you! More
I was ill and helped in an emergency with advice and an immediate appointment in a very courteous manner. Fortunately there wasn’t a serious problem with my car and I was on my way the same afternoon. immediate appointment in a very courteous manner. Fortunately there wasn’t a serious problem with my car and I was on my way the same afternoon. More