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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,134 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,134 Reviews of Hendrick Lexus Northlake

February 02, 2025

Hussain at Hendrick Lexus Northlake was a pleasure to work with. Everyone at the dealership was friendly and helpful with all of my questions. More

by S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Sal Rizzo
Feb 20, 2025 -

Hendrick Lexus Northlake responded

S, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

January 31, 2025

Recently purchased new vehicle from the team at Lexus Northlake. Jeremiah and the team at Lexus Northlake were knowledgeable, helpful and on top of their game More

by Sam
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo, Jeremiah Vasquez
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Sam! We are thrilled to hear Jeremiah and the team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

January 31, 2025

This is our second vehicle from this dealership and we’ve had great experiences both times! Naphtali Williams was our salesman each time and the reason we came back! He’s awesome! More

by Djmdd05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Aldridge, Naphtali Williams, Jack McMackin
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake! We are thrilled to hear Nap and the team provided you the 5-Star Lexus experience once again while assisting you with finding the perfect new vehicle. Congratulations on your new vehicle and thank you for your loyalty!

January 31, 2025

The service is always great and the staff is awesome. I will be returning for my next service. More

by tsdavis28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, tsdavis! We look forward to sharing your positive feedback with Eddie and our team!

January 31, 2025

My car was recently serviced at Northlake Lexus. I always have the best experience here and won’t take my car anywhere else. Eddie Hart my Service Advisor kept me informed on service and when my car More

by lisadodrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

January 30, 2025

Eddie did a great job of handling my service request needs today. I always get great service from this dealership. More

by harrys2131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Eddie Hart
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Harry, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for your loyalty!

January 30, 2025

Great service department. Love the video they sent my while waiting to show their initial visual inspection around the car! My Service Advisor Eddie was extremely courteous More

by jlkaiser7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart, Chase Ward
Feb 03, 2025 -

Hendrick Lexus Northlake responded

J. Kaiser, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing your positive feedback regarding our walkaround and service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 30, 2025

Routine visit for 140K mile service. Video review was helpful in explaining what he saw, and Eddie’s knowledge was beneficial in discussing options for further work. More

by webstede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Webstede, thank you so much for taking the time to share about your recent 140K service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

January 30, 2025

Very easy to reach and get appointment. Nice thorough inspection of car and easy to understand recommendation. My only complaint is that when a customer has appointment and walks into the d More

by Lnewton63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Feb 03, 2025 -

Hendrick Lexus Northlake responded

L. Newton, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest's experience and have already shared your constructive feedback with our team. Thank you for your 5-Star rating, loyalty, and understanding.

January 28, 2025

Milton was really great, fast and respectful! Will be recommending to our friends and family. More

by jlincolnusmc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Feb 03, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, J. Lincoln! We are thrilled to hear Milton and the team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

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