Hendrick Lexus Northlake

Chase Ward is the greatest! He is always attentive and answers all of my annoying questions with a smile. I really like working with him because he explains things so that I can understand them. He is p answers all of my annoying questions with a smile. I really like working with him because he explains things so that I can understand them. He is professional and has great customer service skills. He keeps me informed during the maintenance service and ensures that I am comfortable during my stay. He’s a great asset to Lexus service department. I’ve left satisfied each visit under Chase. More

Chase Ward was very responsive to my needs. Knew I was waiting for the car and expedited it's servicing beating his original time estimate. waiting for the car and expedited it's servicing beating his original time estimate. More

Great fast service. Chase Ward was very friendly and helpful. My car is running fine. helpful. My car is running fine. More

Thoroughly enjoy working with Chase Ward as my service advisor. He's efficient, thorough, and personable. My 18-year-old Lexus needed extensive repairs, and Chase took care to see that everything was hand advisor. He's efficient, thorough, and personable. My 18-year-old Lexus needed extensive repairs, and Chase took care to see that everything was handled with care. He is a definite asset to your dealership! Thanks to Josh Dewberry (my previous service advisor) for the recommendation! More

Chase was awesome, I got a video update of my car in the shop. Chase called me after their safety inspection to provide an update and schedule the return of my car. All in all 5 star service. I've never fel shop. Chase called me after their safety inspection to provide an update and schedule the return of my car. All in all 5 star service. I've never felt more valued as a customer! More

The service team and facilities are always top notch. The representatives are knowledgeable and know you by name and are always timely with service appointments. My last appointment was with Chase Ward The representatives are knowledgeable and know you by name and are always timely with service appointments. My last appointment was with Chase Ward and he provided yet another excellent experience like always! More

Since buying my Lexus, I've been working with Chase Ward. He is knowledgeable, personable and communicates extremely well. Northlake Hendrick Lexus has been great to me, not just in car buying but in my serv He is knowledgeable, personable and communicates extremely well. Northlake Hendrick Lexus has been great to me, not just in car buying but in my service experience the past 2 years. Highly recommend their shop and ask for Chase! 5 star service! More

Thank you Jack, Jeff, and Jose for a great car buying experience! I'll be back! experience! I'll be back! More

Very professional and informative. Courteous and knowledgeable. Would recommend using this dealership to whomever is interested in buying or leasing a car knowledgeable. Would recommend using this dealership to whomever is interested in buying or leasing a car More

Chase was great, he really went above and beyond. I told him about the noise my break pads on the new car we’re making since I had bought the car and he replaced them. Truly appreciate Chase Ward and love t him about the noise my break pads on the new car we’re making since I had bought the car and he replaced them. Truly appreciate Chase Ward and love that I didn’t have to explain the “why”. He just fixed the root cause . Thank you. More