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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,162 Reviews of Hendrick Lexus Northlake

January 10, 2022

2nd Lexus I have purchased from this dealership. The service department is wonderful to work with. Had the pleasure of working with Chase Ward for my last service. I will diffidently request him in the More

by millernra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, David Shepherd, Chase Ward, Sal Rizzo
Jan 12, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your Lexus loyalty! Thank you for being part of our Hendrick Lexus Northlake family!

January 05, 2022

Great service!I feel that the service I receive when I Great service! I feel that the service I receive when I bring my Lexus In is exceptional. Very satisfied!! More

by valowry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Valowry, thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and look forward to serving you again during your next visit.

January 05, 2022

The process to schedule regular maintenence was easy and professional. The service was completed professionally. More

by rjpolehonki
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre, Jacob Cornell
Jan 07, 2022 -

Hendrick Lexus Northlake responded

RJ, thank you so much for taking the time to rate Hendrick Lexus Northlake. We are thrilled to hear Lucian and Jacob provided you the 5-Star Lexus experience and look forward to assisting you again with your next regularly scheduled maintenance.

January 05, 2022

Chase Ward will start a professional, courteous and efficient service experience at point of entry every time I arrive for service at Hendrick Lexus. He goes above and beyond expectations as he pat More

by Bh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to rate Hendrick Lexus Northlake, Bh! We are thrilled to hear Chase provided you the Lexus 5-Star experience during your recent service visit and are blown away by your kind words about our team. Thank you for being part of our Hendrick Lexus Northlake family! We look forward to serving you again during your next visit.

January 05, 2022

Thank you for Chase for always taking care of us! You are one of the reasons I bought my leased ES350. Excellent customer service skills! I should know, I have been in Customer Service for 39 years so I know More

by jlett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 30, 2022 -

Hendrick Lexus Northlake responded

Jlett, thank you so much for your fantastic 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We are blown away by your kind words, especially coming from someone with 39 years of Customer Service experience! Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

January 04, 2022

Chase Ward was awesome to work with!The fact he had my Chase Ward was awesome to work with! The fact he had my car washed twice sine I was not able to pick it up the day service was completed deserves b More

by Nhuquynh
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Nhuquynh, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and looking forward to passing along your "brownie points" to Chase and our team.

Jan 07, 2022 -

Hendrick Lexus Northlake responded

Jlett, thank you so much for your fantastic 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We are blown away by your kind words, especially coming from someone with 39 years of Customer Service experience! Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

January 04, 2022

Chase Ward with Hendrick Lexus Northlake is our go to for service advisement. Friendly, professional, and courteous—-go see Chase for all your Lexus service needs. More

by robyndecoteau@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Robyn, thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and could not agree more with your kind words about Chase. Thank you for being part of our Hendrick Lexus Northlake family!

January 04, 2022

As always, excellent service! Thank you Chase Ward!!!! You always take care of me! Will ask for you on future visits!! More

by jlkaiser7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

jlkaiser, thank you for your 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words and look forward to sharing your positive feedback with Chase and our team.

January 04, 2022

I needed an Inspection done on my car and Chase ward handled everything with ease More

by Tjmorris123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, TJ! We look forward to sharing your positive feedback with Chase and our team.

January 04, 2022

Everyone at this Lexus location is great. They are helpful and kind. Additionally, Chase went above and beyond to ensure best quality service. More

by Wogoncar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Strickland, Chase Ward
Jan 08, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake! We truly appreciate your kind words about Chase and our entire team and look forward to serving you again during your next visit.

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