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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,317 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,317 Reviews of Hendrick Lexus Northlake

July 13, 2022

My first visit to this dealership was for maintenance on my car and it truly was a pleasant experience. I was greeted at my car by a young man who introduced himself as Omar Licout. He was very prompt and w More

by zaczmom@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to rate Hendrick Lexus Northlake! We are thrilled to hear Omar provided you the 5-Star Lexus experience during your first service visit and look forward to serving you again during your next! Welcome to our Hendrick Lexus Northlake family!

July 12, 2022

Everyone from the time I entered the door until I left was excellent! Chase Ward in service took extra special care of me!! More

by rebgandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, David Feingold, Chase Ward, Logan Teeter
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Reb, thank you so much for taking the time to share about your experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to serving you again during your next visit.

July 12, 2022

Really wonderful staff. Quick service. I will probably drive the distance to come back here! More

by BreeAnna Faleschini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 31, 2022 -

Hendrick Lexus Northlake responded

BreeAnna, thank you so much for your 5-Star rating of Chase and our team at Hendrick Lexus Northlake. We hope to be of service to you again in the future!

July 12, 2022

Chase Ward is an exceptional service rep! Very conscientious and caring. He got me in and out way ahead of the expected time-frame. More

by deniseakers6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Denise, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and could not agree more with your kind words about Chase. Thank you for being part of our Hendrick Lexus Northlake family!

July 12, 2022

Great service here! Chase ward did great at servicing our car and was very communicative with us! More

by evette terhon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Evette, thank you for your fantastic 5-Star rating of Chase and our team at Hendrick Lexus Northlake! We look forward to serving you again during your next visit.

July 12, 2022

Chase is always so helpful and knowledgeable and keeps me informed during the service process. Appreciate this attention to detail! More

by SRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 31, 2022 -

Hendrick Lexus Northlake responded

SRS, thank you so much for taking the time to rate Hendrick Lexus Northlake. We are so pleased to hear Chase's attention to detail and customer service earned your 5-Star rating! Thank you for your loyalty!

July 11, 2022

Jackie was great to work with. She had the vehicle ready foe test drive when we arrived, went over features, answered all questions, and followed up as promised. More

by teculbertson
Recommend Dealer
Yes
Employees Worked With
Jackie Layne
Jul 31, 2022 -

Hendrick Lexus Northlake responded

T. Culbertson, thank you for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

July 11, 2022

Omar Litcout was fantastic, so professional and courteous. I highly recommend him for service needs. More

by warrenpatcsgrv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Warren, thank you for your 5-Star review of Hendrick Lexus Northlake! We look forward to sharing your positive feedback with Omar and our team.

July 11, 2022

I recieve excellant service from Omar, I always do, he"s kind friendly to all customers that i've seen him enter act with. More

by littleblackindian
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your service experience with Omar and our team at Hendrick Lexus Northlake. We are thrilled to hear Omar provided you the 5-Star Lexus experience and couldn't agree more with your kind words about his commitment to superior service to all.

July 11, 2022

Omar Licout in the service department does an excellent job. After my last service, I will ask for him. More

by Jansamuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jul 31, 2022 -

Hendrick Lexus Northlake responded

Jan, thank you for taking the time to share about your service visit to Hendrick Lexus Northlake! We are thrilled to hear Omar provided you the 5-Star Lexus experience and look forward to serving you again during your next visit.

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