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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,162 Reviews of Hendrick Lexus Northlake

January 04, 2022

Chase Ward was Professional, courteous service at the point of entry. EXCELLENT service. - 1st time I visit. Questions are answered quickly. Video of vehicle explaining issues helpful. I leave confide More

by Luis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Luis, thank you so much for taking the time to share about your recent experience with Chase and our service team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 04, 2022

Another great routine maintenance experience at Hendrick Lexus Northlake. Chase Ward had everything prepared and my wait time was minimal. Very courteous! More

by Jazaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 07, 2022 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Jazaco! We are thrilled to hear Chase provided you the Lexus 5-Star experience and truly appreciate your loyalty. Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2021

As an out of state buyer, I needed help getting my title. Deana provided everything I needed and went out of her way to get me my title quickly. Thanks Deana! More

by Garyjones062209
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Feingold, Deana Reel, Jay Miano, Chuck Koenig
Dec 15, 2021 -

Hendrick Lexus Northlake responded

Gary, thank you so much for taking the time to share about your recent experience with Deana and our team at Hendrick Lexus Northlake. We truly appreciate your kind words as Deana works hard to assist our guests and team every day. We look forward to sharing your positive feedback with our team!

December 06, 2021

I recently had my RX350 serviced and the experience couldn't have been better thanks to Chase Ward. He was very knowledgeable, polite and helpful. I will always ask for Chase! More

by Ed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 09, 2021 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Ed! We are thrilled to hear you enjoyed your time with Chase and look forward to sharing your positive feedback with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2021

Great personal service with Chase Ward who is a tremendous asset to your dealership and we wouldn’t go anywhere else for service or purchase! More

by wykeir@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 09, 2021 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and couldn't agree more with your kind words about Chase. Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2021

James Rafidi and Jeff was Awesome! Very patient and professional. James abs Jeff gave me a great first time experience at Hendrick Northlake Lexus. More

by Savonne78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Jeff Nowacki
Dec 05, 2021 -

Savonne78 responded

Awesome

December 04, 2021

My experience visiting the dealership for my 2015 LX 350 was excellent. Chase Ward was my advocate and couldn’t have been taken care of any better. His professional, key knowledge and suggestions were more More

by joann.mclaughlin79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 05, 2021 -

joann.mclaughlin79 responded

Hendrick Lexus Northlake Dec 4, 2021 joann.mclaughlin79 "My experience visiting the dealership for my 2015 LX 350..." My experience visiting the dealership for my 2015 LX 350 was excellent. Chase Ward was my advocate and couldn’t have been taken care of any better. His professional, key knowledge and suggestions were more than superb,

December 04, 2021

The dealership facility is beautiful with every amenity possible. The staff is friendly and helpful. The time spent there buying a new car or getting it serviced is enjoyable. First class all the way is t More

by Pamsmithmorton60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 07, 2021 -

Hendrick Lexus Northlake responded

Pam, thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are blown away by your kind words about our team and dealership, from sales to service, and look forward to passing along your positive feedback. Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

December 04, 2021

Chase Ward and the Hendrick Lexus Northlake team did a wonderful job on my recent service. They know how to take care of my car and their customers. Count on me to be a long time customer. More

by orl1bwg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Dec 07, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are thrilled to hear Chase provided you the Lexus 5-Star experience and look forward to serving you again for years to come!

December 04, 2021

Customer Service is consistent every time for years using Hendrick Lexus Northlake they truly understand the difference. Chase Ward take’s pride in being a the top professional in the industry at a winning t More

by Mfiore158@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Chase Ward
Dec 07, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your experience with our service team at Hendrick Lexus Northlake, M. Fiore! We are thrilled to hear Chase continues to provide you the Lexus 5-Star experience and truly appreciate your loyalty. Thank you for being part of our Hendrick Lexus Northlake family.

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