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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,162 Reviews of Hendrick Lexus Northlake

January 22, 2021

Great experience Matt did a great job everything done on time and no surprises dealership clean and covid safe everything was great and will return More

by Olson_mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dubin
Jan 22, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake, Mark! We are thrilled to hear you enjoyed your time with Matt and look forward to serving you again during your next visit.

January 15, 2021

This is our fourth RX-350 and Sal Rizzo made this the best buying experience yet. Eric Edwards is our service guru but also a great salesman for Lexus! More

by Sold on Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Sal Rizzo
Jan 18, 2021 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and loyalty! Congratulations on your 4th RX350! We are thrilled to hear both Sal and Eric made it the best buying experience yet!

January 15, 2021

I have been a Hendrick Lexus customer for more years than I can remember and a Northlake customer since they opened. I purchased my last car from Hendrick and recently leased an NX300. While the car is amazi More

by rsbagley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed McCreery, David Feingold, Eric Edwards, Vincent "Coach" Williams, Julian Dulin, Jacob Cornell
Jan 18, 2021 -

Hendrick Lexus Northlake responded

Ms. Bagley, thank you so much for taking the time to share such kind words about your experience with our team at Hendrick Lexus Northlake. We are blown away by your positive feedback and truly appreciate you taking the time to highlight each teammate who assisted you. We look forward to sharing your incredibly thoughtful review with Coach, Julian, Eric, Ed, and our team. Congratulations on your new NX300! Thank you for your loyalty and for being part of our Hendrick Lexus Northlake family!

January 11, 2021

Clean, professional and very communicative. They worked in a timely manner and the waiting area is ideal for working while you wait. It is a pleasure to take my car there. More

by Scraddock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dubin
Jan 13, 2021 -

Hendrick Lexus Northlake responded

Scraddock, we are very happy to hear Matt and our team provided you with a positive experience! We look forward to serving you again during your next visit.

January 11, 2021

Job well done! Everyone was on their job. They always makes customers feel welcome. Great service and my service Guy was Awesome and very friendly. More

by Mr. "B"
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry
Jan 13, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake, Mr. B! We are so pleased to hear Josh and our service team provided you the 5-Star Lexus treatment. We look forward to sharing your kind words!

January 06, 2021

Professional and Knowledgeable.Always go there for my car needs for oil changes .wait in waiting room have coffee and watch tv and with in ahour im gone More

by rafaelcarreras
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jan 07, 2021 -

Hendrick Lexus Northlake responded

Rafael, thank you so much for taking the time to share about your experience with Eddie and our team at Hendrick Lexus Northlake! We are honored to receive your loyalty and thrilled to read such positive feedback. Thank you for being part of our Hendrick Lexus Northlake family.

January 05, 2021

We just bought a 2020 Lexus RX350. We worked with Harris Veneris who was very knowledgeable about all models of the RX350 from our trade in to the 2020 that we bought. He showed us several cars before we ma More

by Richard
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Sean Cook, Julian Dulin
Jan 06, 2021 -

Hendrick Lexus Northlake responded

Richard, thank you so much for taking the time to share about your recent experience with Harris and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and thrilled to hear Harris was able to assist you with finding the perfect vehicle. Congratulations on your new 2020 RX350 and thank you for being part of our Hendrick Lexus Northlake family!

January 02, 2021

These men and women did an awesome job interacting with people during my visit. Very professional and felt like I knew them for ever. Thanks! More

by Wildlifennc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maegan Johnson, Chase Ward
Jan 04, 2021 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are thrilled to hear you enjoyed your time with Maegan, Chase, and our team and look forward to serving you again during your next visit.

December 28, 2020

Excellent service no pressure very patient and answered all my questions promptly No concerns with the service provided. Willing to work beyond closing to address my questions More

by Paulguill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Feingold, Naphtali Williams
Dec 30, 2020 -

Hendrick Lexus Northlake responded

Paul, thank you so much for taking the time to share about your recent experience with Nap, David, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Thank you for your loyalty!

December 23, 2020

Eric really knows his stuff and went the extra mile to make sure I had the best experience. I'm actually looking forward to my next service. LOL Thanks Eric!! More

by n. miles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Dec 29, 2020 -

Hendrick Lexus Northlake responded

Mr. Miles, thank you so much for taking the time to share about your experience with Eric and our team at Hendrick Lexus Northlake! We are thrilled to hear Eric continues to provide you the Lexus 5-Star treatment and also look forward to your next service visit!

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