Back

Hendrick Lexus Northlake

Charlotte, NC

5.0
2,162 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

Directions

By Type

2,162 Reviews of Hendrick Lexus Northlake

December 21, 2020

Lucen Dobre is excellent. I was in and out with a complete service and, as always, professional quality and personnel. Thanks for considerations for masks and spacing in the facility. More

by Tilbrewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Dec 22, 2020 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with Lucian and our team at Hendrick Lexus Northlake, Tilbrewer! We are happy to hear Lucian provided you the 5-Star Lexus treatment both professionally and efficient. The safety of our team and guests remains one of our top priorities. We truly appreciate your feedback and look forward to serving you again during your next visit.

December 21, 2020

Ted Funk provided excellent customer service! He was very friendly and I would definitely contact him for my service needs in the future. He provided his contact information for future service. More

by Vicky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Funk
Dec 21, 2020 -

Hendrick Lexus Northlake responded

Vicky, thank you for taking the time to share about your recent experience with Ted during your service visit to Hendrick Lexus Northlake. We look forward to sharing your kind words with our team and serving you again during your next visit.

December 16, 2020

In addition to the quality service department, the entire facility was Covid compliant so we felt safe the entire visit! Loved that my car was sprayed as well as washed at the end of service. Before we got More

by Trudyhuey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose who checked in our car. Was so polite and able to answer my questions I had on using the voice activated navigation, Ted Funk
Dec 22, 2020 -

Hendrick Lexus Northlake responded

Trudy, thank you again for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! The safety of our guests and teammates is our top priority, so your feedback means the world to us! Thank you for being part of our Hendrick Lexus Northlake family!

December 14, 2020

The service at Hendrick Lexus Northlake is always a 5-star experience. And their people are THE best ... providing customers with a 5-star experience on all levels. I highly recommend this dealership! More

by VGK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dubin, Harris Veneris, Lucian Dobre
Dec 16, 2020 -

Hendrick Lexus Northlake responded

VGK, thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake! From sales to service, we truly appreciate your kind words and loyalty. We love our Lexus family and are happy you are part of it!

December 11, 2020

Everything was perfect! Top level professionalism! The Everything was perfect! Top level professionalism! The video walk around sent for arriving and the service tech walk around and view u see my car w More

by leemowry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Michael, Lucian Dobre
Dec 16, 2020 -

Hendrick Lexus Northlake responded

Lee, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and thrilled to hear you enjoyed our new service videos. Thank you for your kind words about Lucian, we look forward to sharing them with our team!

December 07, 2020

First of all I LOVE the Lexus Brand! Additionally, when you buy a Lexus from Hendrick Lexus of Northlake it sweetens the purchase. They treat you amazing! Our salesman Jay Miano was great. He was patient, More

by Bridget529
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Miano
Dec 11, 2020 -

Hendrick Lexus Northlake responded

Bridget, thank you so much for your fantastic recommendation of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and blown away by your kind words about your experience with Jay and our team. Congratulations on your stunning new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

December 07, 2020

Eddie did another great job of taking care of me. Came in unannounced and he set me up with loaner and had me out the door. Couple hours later called with update and car was ready. Enjoy going to Hendrick Le More

by Conrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Dec 08, 2020 -

Hendrick Lexus Northlake responded

Conrad, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We are thrilled to hear that Eddie made your service visit seamless and look forward to serving you again during your next visit. Thank you for your loyalty!

December 02, 2020

I depend on Eric Edwards to let me know if my vehicle is superior, and as usual he did not fail. So appreciative for his input. More

by Evelyn Watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Dec 10, 2020 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Evelyn! We truly appreciate your loyalty and look forward to sharing your kind words with Eric and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2020

I was given excellent service in a COVID safe environment. Lucian as always was kind, knowledgeable, punctual with information, honest and forthcoming. I appreciate his time More

by telisajohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Dec 02, 2020 -

Hendrick Lexus Northlake responded

Telisa, thank you for your fantastic 5-Star rating of Hendrick Lexus Northlake. Your safety is our #1 priority, so we are so pleased to hear you felt as though you received superior service in a COVID safe environment. We couldn't agree more with your kind words about Lucian and look forward to serving you again during your next visit.

December 01, 2020

I have been going to Hendricks lexus northlake since 2013 and have been working with Eric Edwards. I have trusted his opinion his dedication and his love for the job. He is the only person I go to with maint More

by Jewellchar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Edwards
Dec 04, 2020 -

Hendrick Lexus Northlake responded

Jewell, thank you for taking the time to share about your experience with Eric and our team at Hendrick Lexus Northlake. We are honored to receive your loyalty since 2013 and 5-Star rating. Thank you for being part of our Hendrick Lexus Northlake family! PS we can't wait to share this fantastic review with Eric as it was written on his birthday!

...
183
...