Hendrick Lexus Northlake

Always Satisfied! All of my experiences at Hendrick Lexus from purchase to service have been positive. For several years I have chosen to call on Lucien Dobre as my ser All of my experiences at Hendrick Lexus from purchase to service have been positive. For several years I have chosen to call on Lucien Dobre as my service rep, and he is alway a pleasure to work with ... never disappoints. More

Hussain Amir was awesome. Walked me and my family through the features on our LX570 and is always there to help us whether its something small or big. ~Amir Masood the features on our LX570 and is always there to help us whether its something small or big. ~Amir Masood More

Eric Edwards is a great asset to this dealership. He is very knowledgeable, great customer service, and goes above and beyond to take care of his clients. very knowledgeable, great customer service, and goes above and beyond to take care of his clients. More

Easy & Efficient Service experience was great as usual. Highly professional people - easy to work with and friendly. Loaner was provided (first time) - that was also h Service experience was great as usual. Highly professional people - easy to work with and friendly. Loaner was provided (first time) - that was also handled very well. More

EXCELLENT CUSTOMER SERVICE Had the best experience trading in vehicle with Sherif Labib @ Northlake. He was very patient & very thorough. Couldn't have asked for a better sales Had the best experience trading in vehicle with Sherif Labib @ Northlake. He was very patient & very thorough. Couldn't have asked for a better sales person to work with. I would highly recommend this dealership for service & car buying. I worked with Chase Ward in service & he was excellent as well. All around, great customer service & care. More

First Maintenance Visit Lucian Dobre was courteous and knowledgeable. After explaining an issue with the driver side floor mat, he explained that he would see what could be d Lucian Dobre was courteous and knowledgeable. After explaining an issue with the driver side floor mat, he explained that he would see what could be done. If it couldn't be addressed in this visit, they would do what is necessary with my next service visit. I was in and out in the time he predicted (actually a couple of minutes sooner). More

Trip for a battery My battery died so I was able to get a jump and an appointment at Lexus. Having purchased a battery just over3 years ago I had a partial warranty. Ted My battery died so I was able to get a jump and an appointment at Lexus. Having purchased a battery just over3 years ago I had a partial warranty. Ted signed me in and sent car back only to find they were out of batteries( kinda amazing for a car dealership).Ted was apologetic and quickly arranged a loaner car and sent me on my way. Although it took more time than I had anticipated , Ted made the experience seem less . Thanks to Ted! More

Maintenance Matt did a superlative job with our scheduled maintenance! Really like this dealership and James Rafidi who sold us our CT. James and Matt are great! Matt did a superlative job with our scheduled maintenance! Really like this dealership and James Rafidi who sold us our CT. James and Matt are great! More

Proud Lexus Owner Very professional, well organized dealership with top quality knowledgeable associates. Jay Miano, Certified Sales Consultant provided excellent knowl Very professional, well organized dealership with top quality knowledgeable associates. Jay Miano, Certified Sales Consultant provided excellent knowledge as I reviewed several Lexus models within my price range. Once I committed to a 2016 LEXUS ES 350, I was directed to financial/warranty consultant where I chose two warranty programs. Finally, when directed to a showroom where my LEXUS was placed with a beautiful red bow atop a glowing pristine look, I knew I had made the perfect decision. The next 2 hours spent with Andrew Duncan, Delivery Specialist, explaining and demonstrating all the many incredible features was the ultimate for me. His patience and willingness to explain features more than once, as well as in future, was very comforting to me. His visit to my home to set up the car's remote control to my garage was so appreciated. More

Great service and courteous employees Wonderful service. Pleasure to take my car there for regular scheduled service. Loaner available for use during servicing. Promptly notified when serv Wonderful service. Pleasure to take my car there for regular scheduled service. Loaner available for use during servicing. Promptly notified when servicing was completed. Checkout quick and easy More