Hendrick Lexus Northlake

Wonderful Experience Chase Ward at Hendrick Lexus Northlake provided me with amazing customer service. His response time to questions/requests was impeccable. He went out Chase Ward at Hendrick Lexus Northlake provided me with amazing customer service. His response time to questions/requests was impeccable. He went out of his way to accommodate me with everything I wanted done, all the way down to the type of floor mats put in. Highly recommend him and his services. More

Wonderful Experience! Robert from sale team, Josh and David from the service department has gone the extra mile to ensure a great sales and customer service experience. Tha Robert from sale team, Josh and David from the service department has gone the extra mile to ensure a great sales and customer service experience. Thank you for taking good care of my car. More

Excellent Customer Service Andrew Duncan provided great customer service. He explained and demonstrated various features I was not fully familiar with, answered all my questions Andrew Duncan provided great customer service. He explained and demonstrated various features I was not fully familiar with, answered all my questions, was very patient and a pleasure to work with. More

scheduled tune up and new tires Lucian Dobre at Hendrick Lexus Northlake is efficient, knowledgeable and friendly. He is thoughtful of time, quickly moving through the drop-off and Lucian Dobre at Hendrick Lexus Northlake is efficient, knowledgeable and friendly. He is thoughtful of time, quickly moving through the drop-off and communicating progress during the service. I trust his recommendations and always feel like he does his best to steer me in the right direction. Great job! Thank you!!! More

EDDIE HART & ORLANDO SPEARS. WITH OR WITHOUT APPOINTMENTS THEY ALWAYS TAKE VERY GOOD CARE OF ME. MECHANICS THANKS FOR TAKING GOOD CARE OF MY 2014 LS460L AKA LORRAINE R. ALL THE ST WITH OR WITHOUT APPOINTMENTS THEY ALWAYS TAKE VERY GOOD CARE OF ME. MECHANICS THANKS FOR TAKING GOOD CARE OF MY 2014 LS460L AKA LORRAINE R. ALL THE STUFF THAT I INERACT WITH LET ME FEEL LIKE I'M A FAMILY MEMBER. PS ORLANDO S. OR LORRAINE R. I'M LOOKING FOR 06,07 OR 08 TOYOTA SIENNA ALWHEEL DRIVE $23,000 OR LESS MILEAGE 130,000 OR LESS. More

Service was efficient. The short wait was comfortble. The 40,000 mile service turnaround was quick, the service personnel were friendly and remembered me from past experiences at Lexus, and the wait room The 40,000 mile service turnaround was quick, the service personnel were friendly and remembered me from past experiences at Lexus, and the wait room was very comfortable. I couldn't ask for anything better :-) More

Excellent Personal was very nice and helpful. Naphtali Williams showed me the bells and whistles on the car. He made sure I understood what the car could do for Personal was very nice and helpful. Naphtali Williams showed me the bells and whistles on the car. He made sure I understood what the car could do for us. It was a good experience buying a car More

Turning a bad experience into a good result I originally took my RX350 in on 7/2/19 for a 15,000 mile service. I also asked them to perform my NC inspection. It did not happen but I was schedu I originally took my RX350 in on 7/2/19 for a 15,000 mile service. I also asked them to perform my NC inspection. It did not happen but I was scheduled to return on 7/23/19 for a warranty issue so it really did not matter. When I returned on 7/23/19 for the warranty repair I again asked for my vehicle to be NC inspected. I paid for an inspection but when I went to re-register the vehicle I found out that it was never inspected. I called down to Hendricks and got a run around. Finally I made contact with David Shepard who jumped into the problem and resolved it rather quickly. I was impressed with David and his quick action. He restored my faith in Hendricks. Bob Williams More

Lease 2019 ES350 FSport Best experience I’ve ever had in leasing a new vehicle. Sherif was fantastic to work with and made the whole process very pleasant. Would highly recom Best experience I’ve ever had in leasing a new vehicle. Sherif was fantastic to work with and made the whole process very pleasant. Would highly recommend Sherif to anyone looking to purchase/lease a vehicle at Hendricks Lexus. Very professional and courteous. Naphtali was excellent going through the technology on the ES350. I’am technically challenged but he made it very easy to understand. Great personality. Lucian has always been courteous and very professional over the last few years I had service done. Very efficient. More

Service I have had Hendrick service my Lexus since I bought it. This is the second Lexus ES ive purchased, both from Hendrick’s. Service is my number one rea I have had Hendrick service my Lexus since I bought it. This is the second Lexus ES ive purchased, both from Hendrick’s. Service is my number one reason for continuing to buy and for keeping them a long time. Josh Dewberry has been great helping me with appointments, with understanding work performed. I appreciate his honesty. He represents Hendrick very well. More