Hendrick Lexus Northlake

Car inspection Staff was very attentive and quick to greet me upon my arrival. They listened to my concerns about the vehicle. Time spent was what was quoted and e Staff was very attentive and quick to greet me upon my arrival. They listened to my concerns about the vehicle. Time spent was what was quoted and explanation of service was comprehensive. More

Excellent customer service I have been a customer for many years and have received excellent customer service for many years. From the sales team and the service advisors...cou I have been a customer for many years and have received excellent customer service for many years. From the sales team and the service advisors...courteous, knowledgeable and helpful... More

Service Brought my Lexus RX 350 in to have service. They had to change the oil, rotate tires and do a couple other things. The service was completed promptly Brought my Lexus RX 350 in to have service. They had to change the oil, rotate tires and do a couple other things. The service was completed promptly More

Quality service Hendrick Lexus has a nice showroom and a waiting area with quality snacks and a free shuttle to Northlake Mall. The people are friendly and professio Hendrick Lexus has a nice showroom and a waiting area with quality snacks and a free shuttle to Northlake Mall. The people are friendly and professional. More

Great service Matt and team performed service on my car and did a great job at a great price. I would definitely recommend this dealer to others! Matt and team performed service on my car and did a great job at a great price. I would definitely recommend this dealer to others! More

Excellent customer service The service advisors and tech team at Hendrick Lexus are first rate. I was asked by several team members if I was being helped and everyone was smili The service advisors and tech team at Hendrick Lexus are first rate. I was asked by several team members if I was being helped and everyone was smiling. Josh Dewberry is my service advisor and he is always very friendly and helpful. Listens well and explains clearly. Even David Shepherd, the Service Manager, came out to speak with me and he drove my car to the service area. More

15,000 mile check up Everyone so friendly and willing to help .. very enjoyable ?? I took the shuttle to the mall which is a very nice feature. Thank you very much ! Everyone so friendly and willing to help .. very enjoyable ?? I took the shuttle to the mall which is a very nice feature. Thank you very much ! More

Top scores all around Very personable and knowledgeable staff. Love the car and experience there. James was so helpful to answer all our questions. He was patient in helpin Very personable and knowledgeable staff. Love the car and experience there. James was so helpful to answer all our questions. He was patient in helping us find that perfect car. More

Great Service by Lexus Service was great. Representative excellent. Ted Funk was excellent and the time it took them fix my car was less than quoted. Excellent job and servi Service was great. Representative excellent. Ted Funk was excellent and the time it took them fix my car was less than quoted. Excellent job and service More

Remote Engine Start We surprised my mom with remote engine start for her 2017 Toyota RAV4 for her birthday. After servicing several vehicles at Hendrick Lexus Northlake, We surprised my mom with remote engine start for her 2017 Toyota RAV4 for her birthday. After servicing several vehicles at Hendrick Lexus Northlake, there was no question who we were going to go to to have the remote engine installed. The entire team at Hendrick Lexus Northlake was fantastic! From Jimmy in parts, who helped coordinate getting the remote engine kit, to Matt Dubin in Service who greeted me upon my arrival and kept me up to date throughout the installation process, and everybody in between! Matt even took the time to teach me how to use the remote start once it was finished so I could properly teach my mom. Today was just one of many visits to this dealership and it won’t be my last! I’ve worked with almost every advisor and they continue to exceed my expectations. They really care about their customers and it shows! Thank you Hendrick Lexus Northlake. More