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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,152 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,152 Reviews of Hendrick Lexus Northlake

July 22, 2019

Excellent customer service The service advisors and tech team at Hendrick Lexus are first rate. I was asked by several team members if I was being helped and everyone was smili More

by Panther Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't get the name of the other employees who acknowledged me., David Shepherd, Josh Dewberry
Jul 23, 2019 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share this fantastic 5-Star review of your recent experience with our service team at Hendrick Lexus Northlake. We are honored to receive such kind words about Josh and David! Thank you again for your feedback and we look forward to serving you again during your next visit!

July 20, 2019

15,000 mile check up Everyone so friendly and willing to help .. very enjoyable ?? I took the shuttle to the mall which is a very nice feature. Thank you very much ! More

by Kupton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Dubin
Jul 23, 2019 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent visit with Matt and our team at Hendrick Lexus Northlake! We are so honored to receive your 5-Star rating and kind words and look forward to treating you again during your next visit.

July 20, 2019

Top scores all around Very personable and knowledgeable staff. Love the car and experience there. James was so helpful to answer all our questions. He was patient in helpin More

by Hayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Feingold, James Rafidi
Jul 23, 2019 -

Hendrick Lexus Northlake responded

Hayes, thank you so much for your 5-Star review of Hendrick Lexus Northlake! We are so pleased to hear that you enjoyed your time with James and found the perfect car! Thank you for being part of our Hendrick Lexus Northlake family!

July 18, 2019

Great Service by Lexus Service was great. Representative excellent. Ted Funk was excellent and the time it took them fix my car was less than quoted. Excellent job and servi More

by Pleasestop123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ted Funk
Jul 19, 2019 -

Hendrick Lexus Northlake responded

Thank you for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are so pleased to hear you enjoyed your time with Ted and look forward to serving you again during your next visit.

July 17, 2019

Remote Engine Start We surprised my mom with remote engine start for her 2017 Toyota RAV4 for her birthday. After servicing several vehicles at Hendrick Lexus Northlake, More

by JEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Shepherd, Jimmy Walters, Matt Dubin
Jul 18, 2019 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to rate your recent experience with Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and kind words about Jimmy, Matt, and our team. We hope your mom has a happy birthday and we look forward to serving you again during your next visit.

July 13, 2019

Easy and fun purchase If you want the BEST customer service, come to THIS Northlake dealership! Wesley and Andrew were a great combination. Wesley Smith was my salesperson More

by Brown12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan, Robbie Strickland, Wesley Smith
Jul 17, 2019 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share this fantastic review of Hendrick Lexus Northlake. We are absolutely blown away and honored to receive your 5-Star rating and such kind words about your experience with Wesley, Andrew, and our team at Hendrick Lexus Northlake. Thank you for being part of our Hendrick Lexus Northlake family!

July 07, 2019

Very professional We had a very good car buying experience. Felt we got a great vehicle at a great price. The staff entire staff was professional and courteous. Would h More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Marovich, David Feingold, Wesley Smith
Jul 08, 2019 -

Hendrick Lexus Northlake responded

Cathy, thank you so much for taking the time to rate Hendrick Lexus Northlake a 5-Star dealership! We are so honored to receive such kind words about Tyler, David, Wesley, and our team. Congratulations on your new vehicle and thank you for being part of our Hendrick Lexus Northlake family!

July 04, 2019

The Best of the Best! I cannot say enough positive things about Hendrick Lexus Northlake. The location is convenient, the process was beyond organized & efficient, the pri More

by Eleanor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cali Young & Eddie Hart
Jul 08, 2019 -

Hendrick Lexus Northlake responded

Eleanor, thank you so much for taking the time to share about your recent experience with Hendrick Lexus Northlake! We are thrilled Cali and Eddie were able to provide you the Lexus 5-Star treatment and make the process quick and easy. Thank you so much for being part of our Hendrick Lexus Northlake family!

July 04, 2019

Great Professional Service Lucian is the BEST...very knowledgeable and professional!! Every employee I run into while I am at the dealership is very friendly and courteous. Th More

by Bruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Jul 08, 2019 -

Hendrick Lexus Northlake responded

Bruce, thank you so much for your 5-Star rating of your recent visit to Hendrick Lexus Northlake! We are thrilled to hear you enjoyed your time with Lucian and hope that you feel like a guest in our home during each visit. Thank you for your loyalty and being part of our Hendrick Lexus Northlake family!

July 03, 2019

Excellent From setting an appointment to the actual service everyone was helpful. I brought my 17 month old granddaughter and it went smoothly even with a littl More

by KAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucian Dobre
Jul 08, 2019 -

Hendrick Lexus Northlake responded

Thank you so much for your 5-Star rating of Hendrick Lexus Northlake! We everything went smoothly with your service appointment and that you and your granddaughter enjoyed your visit! We look forward to serving you again during your next visit!

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