Hendrick Lexus Northlake

Excellent customer service The service advisors and tech team at Hendrick Lexus are first rate. I was asked by several team members if I was being helped and everyone was smili The service advisors and tech team at Hendrick Lexus are first rate. I was asked by several team members if I was being helped and everyone was smiling. Josh Dewberry is my service advisor and he is always very friendly and helpful. Listens well and explains clearly. Even David Shepherd, the Service Manager, came out to speak with me and he drove my car to the service area. More

15,000 mile check up Everyone so friendly and willing to help .. very enjoyable ?? I took the shuttle to the mall which is a very nice feature. Thank you very much ! Everyone so friendly and willing to help .. very enjoyable ?? I took the shuttle to the mall which is a very nice feature. Thank you very much ! More

Top scores all around Very personable and knowledgeable staff. Love the car and experience there. James was so helpful to answer all our questions. He was patient in helpin Very personable and knowledgeable staff. Love the car and experience there. James was so helpful to answer all our questions. He was patient in helping us find that perfect car. More

Great Service by Lexus Service was great. Representative excellent. Ted Funk was excellent and the time it took them fix my car was less than quoted. Excellent job and servi Service was great. Representative excellent. Ted Funk was excellent and the time it took them fix my car was less than quoted. Excellent job and service More

Remote Engine Start We surprised my mom with remote engine start for her 2017 Toyota RAV4 for her birthday. After servicing several vehicles at Hendrick Lexus Northlake, We surprised my mom with remote engine start for her 2017 Toyota RAV4 for her birthday. After servicing several vehicles at Hendrick Lexus Northlake, there was no question who we were going to go to to have the remote engine installed. The entire team at Hendrick Lexus Northlake was fantastic! From Jimmy in parts, who helped coordinate getting the remote engine kit, to Matt Dubin in Service who greeted me upon my arrival and kept me up to date throughout the installation process, and everybody in between! Matt even took the time to teach me how to use the remote start once it was finished so I could properly teach my mom. Today was just one of many visits to this dealership and it won’t be my last! I’ve worked with almost every advisor and they continue to exceed my expectations. They really care about their customers and it shows! Thank you Hendrick Lexus Northlake. More

Easy and fun purchase If you want the BEST customer service, come to THIS Northlake dealership! Wesley and Andrew were a great combination. Wesley Smith was my salesperson If you want the BEST customer service, come to THIS Northlake dealership! Wesley and Andrew were a great combination. Wesley Smith was my salesperson and Andrew Duncan (who is also a salesperson) was my technology assistant. I was able to do most of the work by internet and over the phone. I actually bought this car from the Internet advertisement and the word of Wesley Smith. I was not disappointed! The car was a perfect as they said and even came with a giant bow! The dealership itself is immaculate and welcoming and the business manager had our paperwork completed in less than 30 minutes. If I had to buy a car again, it would be from the Northlake Lexus Dealership. More

Very professional We had a very good car buying experience. Felt we got a great vehicle at a great price. The staff entire staff was professional and courteous. Would h We had a very good car buying experience. Felt we got a great vehicle at a great price. The staff entire staff was professional and courteous. Would highly recommend this dealership to friends! More

The Best of the Best! I cannot say enough positive things about Hendrick Lexus Northlake. The location is convenient, the process was beyond organized & efficient, the pri I cannot say enough positive things about Hendrick Lexus Northlake. The location is convenient, the process was beyond organized & efficient, the pricing was fair and their customer service is unparalleled. Both Cali Young & Eddie Hart went above and beyond to help me with my repair. Thank you to the entire Hendrick Lexus team! I would never consider taking my car elsewhere. More

Great Professional Service Lucian is the BEST...very knowledgeable and professional!! Every employee I run into while I am at the dealership is very friendly and courteous. Th Lucian is the BEST...very knowledgeable and professional!! Every employee I run into while I am at the dealership is very friendly and courteous. The waiting areas are very clean and spacious. More

Excellent From setting an appointment to the actual service everyone was helpful. I brought my 17 month old granddaughter and it went smoothly even with a littl From setting an appointment to the actual service everyone was helpful. I brought my 17 month old granddaughter and it went smoothly even with a little distraction that she can be. I appreciated that there was a safe play space for us. My car service was done very professionally, a big thanks to everyone! More