Hendrick Lexus Northlake

Talk about having your act together! Nap was fantastic-he took the time to explain what it meant to buy a certified lexus. No high pressure tactics-just a solid sales approach. Next sto Nap was fantastic-he took the time to explain what it meant to buy a certified lexus. No high pressure tactics-just a solid sales approach. Next stop was the finance person who went through all my options thoroughly and I wound up buying one of them, The sales manage took the time to come over and introduce himself and thank me for my purchase. This is not the first car I have purchased from a Hendricks dealer and I am continually amazed how easy they make the transition possible More

Extremely professional and very efficient. Puts other car dealers in the dark ages. Sales rep knew his stuff! Puts other car dealers in the dark ages. Sales rep knew his stuff! More

Great service and attention to detail. The service was completed earlier than the time allocated. Very appreciative The service was completed earlier than the time allocated. Very appreciative More

Melissa Felder was incredibly supportive throughout the entire process—patiently answering all my questions, explaining features clearly, and making sure I felt comfortable with my decision. Her profession entire process—patiently answering all my questions, explaining features clearly, and making sure I felt comfortable with my decision. Her professionalism, friendliness, and willingness to help made the experience much more enjoyable and stress-free. I truly appreciated the support and attention provided during the purchase process. More

I was near the dealership so I stopped in to make a pit stop and get a bottle of water. I did not come in to make a purchase On my way out I ran into Dylan Goodman and he offered to help me if I needed an stop and get a bottle of water. I did not come in to make a purchase On my way out I ran into Dylan Goodman and he offered to help me if I needed anything so I ask him to get me an estimate for what my car was worth. He said it would take 15-20 minutes I said ok and ask him if I could test drive a hybrid vehicle to see what it drove like. We did that and I told him I wasn’t that impressed with it. He ask me if I wanted to test drive an all electric vehicle and I said I wasn’t interested. He said try it so I did. I was very impressed with pretty much everything, ride, exterior, interior.,comfort. Dylan was great to interact with, he never pressured me to make the purchase, answering all my questions. He told me what my car was worth and what the cost of the new vehicle would be. We went back and forth with he manager and settled on a deal that both me and the dealership was happy with. I’ve purchased 4 cars at this dealership 3 for me and 1 for a relative. All were very good experiences. I would recommend Dylan and Hendricks Lexus to anyone wanting to purchase a new or used car. I will say this last purchase was the best. More

Brock is my service advisor. He always takes great care of my vehicle - in being honest on advising me what repair items (if any) I should prioritize. I never feel like the rec He always takes great care of my vehicle - in being honest on advising me what repair items (if any) I should prioritize. I never feel like the recommendations that are made is to just get me to spend money. The dealership earned another level of my respect when a service item that was missed (a cracked wheel bearing) during my required service check but was found by another dealership. Lexus paid over $500 of my $900+ bill to repair the wheel bearing. They did not try to hide it or point the finger back at me. They owned that it was missed and took the responsibility of making it right. Again, I highly recommend Brock as your service advisor. He is honest, straight forward, and I trust him to take good care of my car when it is in the dealerships care. Thanks Brock! More

Sam McMackin was great in helping me accomplish my 10k mile service! I will definitely be back to get my next service done. mile service! I will definitely be back to get my next service done. More

Brock was incredibly helpful, professional, patient, and made my entire car-maintenance experience smooth, stress-free, and enjoyable. made my entire car-maintenance experience smooth, stress-free, and enjoyable. More

Hendrick Lexus Northlake Advisor Brock Ward will take excellent care of you and your Lexus. Visit them today for all your vehicle’s needs. excellent care of you and your Lexus. Visit them today for all your vehicle’s needs. More

Brock Ward at Lexus Northlake’s service department is the main reason I continue to love my Lexus and remain loyal to the brand. It’s one thing to get good service at the time of sale. But it’s another to co main reason I continue to love my Lexus and remain loyal to the brand. It’s one thing to get good service at the time of sale. But it’s another to continue to receive it after the sale. Brock delivers! More