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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,104 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,104 Reviews of Hendrick Lexus Northlake

August 09, 2024

Very efficient! Didn’t have to wait longer than they said. Loved the video explaining what had been done. More

by noremat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Noremat, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Staff is always super friendly and helpful! From sales to service the experience couldn’t be a better. Highly recommend working with Lexus Northlake. My service advisor, Omar is the best! More

by Lisa H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Great service, Brock Ward was very helpful and kept us informed on our SUV as our service manager More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Deb, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Brock Ward is such a great advisor. He has taken care of me and my car several times. He saved me $1600 for my car maintenance, going the extra mile to make sure my warranty would cover More

by Dominique Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Dominique, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 08, 2024

First visit was excellent. Our interaction with Brock Ward was excellent and he took care of us very well and efficiently. More

by Ryan Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward - Service
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Ryan, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

August 08, 2024

This dealership is awsome. Very knowledgeable, caring and sincere. Brock Ward is phenomenal!!!! Great job. More

by AKTSIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

AKTSIX, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

August 08, 2024

Consistently exceeds customer service…completely trust snd enjoy working with Brock ward, he is so friendly and knowledgeable More

by Dknor58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Dknor58, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 08, 2024

Service during the sales process was excellent. My financing situation was a bit out of the ordinary but this was no problem for the staff here. More

by Conolly618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoey Sisler
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Conolly, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Zoey provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

August 08, 2024

Brock Ward was wonderful in working us in for an important software update. As usual, the service and accommodations were superior. More

by jkarriker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

J. Karriker, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team.

August 08, 2024

Team is terrific, provide great service in an efficient manner. Worked with Brock Ward who was knowledgeable and kept me informed on progress of my service. More

by emelr02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Emelr02, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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