
Hendrick Lexus Northlake
Charlotte, NC
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2,103 Reviews of Hendrick Lexus Northlake
I was working with Sam learning the vehicles technology when we realized the AC was not blowing cold air so they ran it through service. Brock and team found and corrected the issue in a few minutes. No is when we realized the AC was not blowing cold air so they ran it through service. Brock and team found and corrected the issue in a few minutes. No issues since. More
Robert Marock was my salesperson and did an amazing job showing me the features and going over all information. I purchased a new 2024 ES 350 and absolutely love it! Would highly recommend coming to this d showing me the features and going over all information. I purchased a new 2024 ES 350 and absolutely love it! Would highly recommend coming to this dealership for your next vehicle. More
Moving from GA, this was the first time having my vehicle serviced here. One of the things I liked most was that I received a 360 video of my car on the rack. This was never done a the dealership in GA. A serviced here. One of the things I liked most was that I received a 360 video of my car on the rack. This was never done a the dealership in GA. Also, Brock was able to bring over my service records from GA. More
This dealership is first class. This is my second Lexus getting service. I am totally satisfied with the work done on my vehicle. While waiting for service to be performed I receive This is my second Lexus getting service. I am totally satisfied with the work done on my vehicle. While waiting for service to be performed I received text msg with video on status of work being done to my car. When service was complete I was told a couple of additional issues that should be completed in the near future. There was no pressure just information. Waiting area is clean with plenty of comfortable seating with a large screen TV. Also private rooms to use for computer work./privacy. More
The sales agent provided quality customer service. He was highly knowledgeable about the car and really represented the Hendricks organization well. He was highly knowledgeable about the car and really represented the Hendricks organization well. More
Always stellar service. Chase Ward did an excellent job as my service technician! He kept me informed and updated me regarding additional required services. Chase Ward did an excellent job as my service technician! He kept me informed and updated me regarding additional required services. More