Hendrick Lexus Northlake

I always ask for Brock Ward whenever I get my car in for routine maintenance. He's always friendly, respectful, and keeps me informed as to where my car is in the process. He's the best service coordinato routine maintenance. He's always friendly, respectful, and keeps me informed as to where my car is in the process. He's the best service coordinator that I've had at Lexus Northlake. More

We’ve never enjoyed car shopping and the beginning of this adventure was no different,all the used cars we were running across were gone or the dealerships were not calling back. My husband ran across a this adventure was no different,all the used cars we were running across were gone or the dealerships were not calling back. My husband ran across a lexus for sale at Hendrick northlake and made an online inquiry. That put us in touch with Hussain Amir, and from the start of our contact with him it was the best experience we’ve had in a really long time. He was immediate to respond back initially all the way thru the process and took the extra step to come in on his day off to finish the deal. He stayed on top of all paperwork and got with his finance manager Jack to help us with the best deal possible. The entire team at Hendrick Norhlake was top notch and efficient at everything they did. It made what could have been a long drawn out process seamless and effortless. Thank you to the entire team Angela & Wayne Erwin More

I’ve had excellent experiences with this dealership. The team is friendly and responsive. I’ve worked with Chase and Eric and I would highly recommend Hendrick Lexus Northgate. The team is friendly and responsive. I’ve worked with Chase and Eric and I would highly recommend Hendrick Lexus Northgate. More

It has been a pleasure purchasing my Lexus with Northlake. Hussain Amir was a great salesperson who answered all of my questions and was very accommodating.I had a good experience at this dealershi Northlake. Hussain Amir was a great salesperson who answered all of my questions and was very accommodating.I had a good experience at this dealership. More

Always a pleasure to work with Chase Ward, our Northlake Service Advisor, and the entire team. This was a more complicated visit with actions regarding windshield and side window replacements and scheduled Service Advisor, and the entire team. This was a more complicated visit with actions regarding windshield and side window replacements and scheduled service. Everything done smoothly, Chase made sure the glass became available, then oversaw work to complete everything as scheduled. Many thanks, the Northlake service teams are highly recommended More

I drive an extra 20 mins every time i need service to Hendrick Northlake because they are simply the best experience. Hi he facility is clean, the waiting room and guest areas are taken care of (furnitur Hendrick Northlake because they are simply the best experience. Hi he facility is clean, the waiting room and guest areas are taken care of (furniture TV etc) all works and is clean. And best of all, they actually HELP ME. My service advisor (Chase) takes time to explain exactly what needs done, WHY it needs done, what is recommended and the pros and cons of not doing them. One two separate occasions there was an issue that the service advisor was notified of and he was able to determine if the warranty could cover the issue and get it approved before I was even able to reach out to him to discuss. This is the exceptional level of service i experience every time i go to Hendrick Northlake. It makes the extra time in the drive worth it to me. I will never go anywhere else for my service. Thank you Hendrick Lexus Northlake and Chase! More

My service advisor is Chase Ward and he is very knowledgeable, professional, and is a pleasure to work with. The dealership service department is always prompt and courteous. Highly recommend Hen knowledgeable, professional, and is a pleasure to work with. The dealership service department is always prompt and courteous. Highly recommend Hendrick Lexus Northlake for all of your needs, from purchasing to service. More

Professional and timely service. Kept you informed about the progress of the vehicle during the service period Kept you informed about the progress of the vehicle during the service period More

Great dealership with consistent customer service time after time . Always gets the service done in a good timely manner. after time . Always gets the service done in a good timely manner. More

Top dealership and top notch staff; Eddie Hart is one of the best and treats my car like his own. He recommends the services I need and advises on what i don’t need. I go to this dealer, just because of E the best and treats my car like his own. He recommends the services I need and advises on what i don’t need. I go to this dealer, just because of Eddie! More