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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

August 08, 2024

I was working with Sam learning the vehicles technology when we realized the AC was not blowing cold air so they ran it through service. Brock and team found and corrected the issue in a few minutes. No is More

by butch.caywood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam 5 stars, Ed McCreery, Mandi Padgett, James Rafidi, Brock Ward, James Bickford
Aug 10, 2024 -

Hendrick Lexus Northlake responded

Thank you for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake, Butch! We are so pleased to hear Brock and Sam provided you the Lexus 5-Star experience while assisting you with your service visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 08, 2024

Robert Marock was my salesperson and did an amazing job showing me the features and going over all information. I purchased a new 2024 ES 350 and absolutely love it! Would highly recommend coming to this d More

by jamesbickford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Aug 16, 2024 -

Hendrick Lexus Northlake responded

James, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus ES350 and welcome to our Hendrick Lexus Northlake family!

August 08, 2024

Moving from GA, this was the first time having my vehicle serviced here. One of the things I liked most was that I received a 360 video of my car on the rack. This was never done a the dealership in GA. A More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Dee, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and are thrilled to hear you enjoy our 360 degree service diagnostic video. Welcome to our Hendrick Lexus Northlake family!

August 08, 2024

All the members of the sales staff were friendly and gave me a great experience while I was there. More

by Phil M
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Phil, thank you so much for taking the time to share about your recent experience with Nap and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

August 08, 2024

Great service. Very responsive. Brock was very helpful and timely with service on my wife’s Lexus More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Robin, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 08, 2024

Great dealership - Mark D was awesome ! I would highly recommend working with him if you are looking for a new vehicle. More

by Maria B
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Maria, thank you so much for taking the time to share about your recent experience with Mark and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

August 08, 2024

This dealership is first class. This is my second Lexus getting service. I am totally satisfied with the work done on my vehicle. While waiting for service to be performed I receive More

by tonycozzone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Sep 02, 2024 -

Hendrick Lexus Northlake responded

Tony, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing your positive feedback regarding our service diagnostic videos and dealership with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 06, 2024

The sales agent provided quality customer service. He was highly knowledgeable about the car and really represented the Hendricks organization well. More

by Drmikeaturner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Dr. Mike, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 05, 2024

Chase always provides efficient, professional and friendly service! Worth my drive.to Hendrix Lexis Dealership. More

by sharonslater3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Sharon, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 03, 2024

Always stellar service. Chase Ward did an excellent job as my service technician! He kept me informed and updated me regarding additional required services. More

by Alethaadams64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Aug 09, 2024 -

Hendrick Lexus Northlake responded

Aletha, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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