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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,599 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,599 Reviews of Hendrick Lexus Northlake

August 22, 2023

Thanks Brock ward for on time service and minimum wait time. The service video was very useful and informative. More

by divya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Brock Ward
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Divya, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We look forward to sharing your positive feedback about Brock and our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 22, 2023

Have always enjoyed this dealership and the service that is provided whether it be sales or service, they are great! More

by Jesusgt271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Jesus, thank you so much for your 5-Star Review of Hendrick Lexus Northlake. We are thrilled that you enjoyed your time with Brock. Thank you for being a part of our Hendrick Lexus Northlake family!

August 19, 2023

Hendrick Northlake does a great a great job. Josh Rozelle was excellent to help me. More

by loflinsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozelle
Aug 30, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Loflinsh! We truly appreciate your kind words about Josh and look forward to serving you again during your next visit. Thank you for your loyalty!

August 19, 2023

Very clean and nice atmosphere. Very professional staff. The snack area has a very good and a variety of selections. More

by meekink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Rozzelle
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Meekink, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We look forward to sharing your positive feedback about Josh and our snack selections with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 19, 2023

Thank you for helping us with this beautiful Lexus purchase, you were very professional, patient, very knowledgeable. More

by Rsthermal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Marock
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Rsthermal! We are thrilled to hear Robert provided you the 5-Star Lexus experience while assisting you with finding the perfect new Lexus. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 18, 2023

Jackie Layne was very pleasant to work with and very personable. She made my experience exceptional More

by teenicoleblanton
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Rafidi, Jackie Layne
Aug 27, 2023 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Nicole! We are thrilled to hear Jackie provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

August 18, 2023

Excellent service all the way around. Hussain was especially knowledgeable and helpful. I would highly recommend! More

by crash.slim.0p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Hussain Amir
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Crash Slim, thank you so much for taking the time to share about your recent experience with Hussain and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

August 17, 2023

I found the 2020 GS 350 on AutoTrader and reached out to the dealership. I had an immediate response from Hussain Amir. Over the next several days, he provided photos, answered questions, and demonstrated More

by sjackson21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel (last name?) he picked me up at the airport and is an encyclopedia for all things Toyota and Lexus (I have a '92 FJ80 and he knew all about that series, even global distribution of LCs), Jack McMackin, Hussain Amir
Sep 04, 2023 -

Hendrick Lexus Northlake responded

S. Jackson, thank you so much for taking the time to share about your recent experience with Hussain, Jack, and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words (especially about our sales assistant, David! You truly made his day!) Congratulations on your new 2020 GS350 and welcome to our Hendrick Lexus Northlake family!

August 17, 2023

Both Vincent Williams & Mark Dockx provided us with top notch customer service! They were both professional and made our buying process very painless. This is my first time purchasing a ES 350 Lexus. My hu More

by T.lattimore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent "Coach" Williams, Mark Dockx
Aug 31, 2023 -

Hendrick Lexus Northlake responded

T. Lattimore, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Coach and Mark. Congratulations on your new Lexus ES350 and welcome to our Hendrick Lexus Northlake family!

August 12, 2023

Everything and Everyone at the dealership was amazing. The only thing I would change is while purchasing and signing I received a video from Rick Hendrick thanking me for purchasing my New 2024 Lexus Es More

by cabeman93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Rizzo
Sep 04, 2023 -

Hendrick Lexus Northlake responded

Cabeman, thank you so much for taking the time to share about your sales experience with Sal and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and will certainly pass your recommendation along to corporate! Congratulations on your new 2024 Lexus ES350 and welcome to our Hendrick Lexus Northlake family!

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