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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,142 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,142 Reviews of Hendrick Lexus Northlake

August 20, 2024

I received Professional service, honesty and courtesy throughout my buying experience. Could not have asked for a better experience More

by jpbrolsma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx
Sep 02, 2024 -

Hendrick Lexus Northlake responded

JP, thank you so much for taking the time to share about your recent experience with Harris and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

August 19, 2024

It was a pleasure working with Mark Dockx and the team! Genially a nice person looking to find the best car the consumer! Its great to be back driving in a Lexus! Thank you! More

by b.lane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ the Technician - I will be back for further training!, Jack McMackin, Mark Dockx
Aug 31, 2024 -

Hendrick Lexus Northlake responded

B. Lane, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Mark and our team provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 18, 2024

Brock helped me get my 2008 GX ready before my daughter left for college so pleased with our service visit! More

by Robin Hume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Robin, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and truly appreciate your trust in making sure your 2008 GX was ready to take your daughter to college. Congratulations to your family and thank you for being part of our Hendrick Lexus Northlake family!

August 15, 2024

I recently had the pleasure of working with Hussain, and the experience was exceptional. From the moment I walked into the dealership, Hussain's professionalism and attention to detail stood out. He took th More

by sharjeelzafar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir
Aug 16, 2024 -

Hendrick Lexus Northlake responded

Sharjeel, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

August 15, 2024

Hendrick Lexus Northlake service dept has improved tremendously over the last few years. We were longtime Hendrick Lexus customers but after Northlake opened and the service was so poor we switched br More

by jgoody520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 16, 2024 -

Hendrick Lexus Northlake responded

J, thank you so much for taking the time to share about your experience with Brock and our team at Hendrick Lexus Northlake. While we are disappointed to hear about your initial experiences, we truly appreciate you giving our dealership a second chance and are honored to receive your 5-Star rating and loyalty. Thank you for being part of our Hendrick Lexus Northlake family!

August 14, 2024

Clean, well staffed with knowledgeable professionals. Brock Ward did and excellent jib as my service manager. Great snack area, comfortable lounge, several greeters and a well run operation More

by arunyonwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Dewberry, Lucian Dobre, Chase Ward, Brock Ward
Aug 16, 2024 -

Hendrick Lexus Northlake responded

Ms. Runyon Will, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 13, 2024

This dealership is top notch. They are so professional and helpful. Waiting area is very comfortable. More

by sharonkmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Sharon, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 10, 2024

Bock Ward is an excellent customer service representee for Hendrick. I have had nothing but positive experiences. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Tim, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Very efficient! Didn’t have to wait longer than they said. Loved the video explaining what had been done. More

by noremat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Noremat, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing your positive feedback regarding our service diagnostic videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

August 09, 2024

Staff is always super friendly and helpful! From sales to service the experience couldn’t be a better. Highly recommend working with Lexus Northlake. My service advisor, Omar is the best! More

by Lisa H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Aug 31, 2024 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

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