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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,102 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,102 Reviews of Hendrick Lexus Northlake

July 15, 2024

I always appreciate how courteous everyone is at HLN. Most importantly, Brock Ward and Dustin (apologies for not knowing Dustin's last name) go above and beyond in tending to my vehicle and making sure More

by Vicki Burn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Vicki, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock Ward and Dustin Prater and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 13, 2024

Hendricks Lexus of Northlake is always a pleasure to visit. From the purchase to my vehicle to the service visits, it is a welcoming environment that is stress free. Eddie Hart is a true professional wh More

by danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Danielle, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 13, 2024

Hendrick Lexus of Northlake is a great company. Personnel are very helpful and friendly, and they get the service done effeciently. Brock Ward was terrific. More

by Dpitsos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Dpitsos, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 11, 2024

My service advisor, Omar did a fantastic job of communicating the service needs of my vehicle and kept me informed along the way. He assisted me with other service needs that I requested promptly More

by Mrs. Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Mrs. Walker, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 10, 2024

I drive from Columbia SC for my service and it's nice to have knowledgeable and helpful staff to help make the time go smoothly. Chase Ward has always been helpful! More

by lreavis1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

L. Reavis, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and are blown away by your loyalty all the way from Columbia! Thank you for being part of our Hendrick Lexus Northlake family!

July 09, 2024

Mr. Brock Ward always takes great care of me ! He makes sure I’m satisfied and I’m grateful for his attention to my concerns and his care in making sure my needs are met and my car is safe to drive. Thank More

by ladytfuller711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Lady T. Fuller, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

July 09, 2024

Hendricks Lexus was great in helping me to get my car serviced. Brock helped me finance my charges when I told him that the costs would be a burden. Car is running fine now and I’m about to make my sec More

by Pam J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Pam, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 09, 2024

Excellent dealership. Brock was great. Like my experience. Look forward to many years of driving my Lexus. More

by Wbuch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

W. Buch, thank you so much for taking the time to share about your service experience with Brock and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your kind words. Thank you for your loyalty!

July 09, 2024

Great, fast and courteous service from Brock Ward. Answered all my questions and the loaner was very nice. More

by rjousma2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

RJousma, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and our loaner vehicle, and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

July 09, 2024

I drive 45 minutes to work with this dealership for service. Brock has been exceptional as my advisor to work with, keeping me informed from the beginning to the end. Professional, knowledgeable and f More

by newtoncyndi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Jul 30, 2024 -

Hendrick Lexus Northlake responded

Cyndi, thank you so much for taking the time to share about your service experience with Brock and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate your loyalty to drive 45 minutes to visit! Thank you for being part of our Hendrick Lexus Northlake family!

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