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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,731 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,731 Reviews of Hendrick Lexus Northlake

April 02, 2026

Hendrick Lexus Northlake provided excellent customer service on my recent visit. Brock Ward did an excellent job explaining the process and the cost. I will continue to visit Hendrick Northlake Lexus fo More

by Thomas Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 12, 2026 -

Hendrick Lexus Northlake responded

Thomas, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Brock and our service team. We look forward to serving you again during your next visit. Thank you for your loyalty!

April 01, 2026

My association with Hendrick continues to be amazing as the level of service and professional courtesy is unmatched, especially with the help offered by Brock Ward and all the service technician team membe More

by jkarriker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 08, 2026 -

Hendrick Lexus Northlake responded

J. Karriker, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Brock and our service team. We look forward to serving you again during your next visit. Thank you for your loyalty!

April 01, 2026

Brock Ward did excellent job in my last maintenance visit. He made sure everything was done as promised and kept me informed throughout the process. It made me feel more at ease than you will ever kn More

by tsravey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 12, 2026 -

Hendrick Lexus Northlake responded

Teresa, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 01, 2026

Brock Ward is excellent. He is always friendly and approachable. Customer service is excellent always More

by eralboston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2026 -

Hendrick Lexus Northlake responded

Eralboston, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for your loyalty!

April 01, 2026

I really want to thank Brock Ward at Hendrick Lexus Northlake for helping me with my Lexus after the battery died and it had to be towed in. Brock made the whole process easy. He understood the situati More

by Arjuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 11, 2026 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Channa! While we are sorry to hear about the battery, we are so happy to hear Brock provided you the 5-Star Lexus experience while assisting you with getting your vehicle safely back on the road. Thank you for being a part of our Hendrick Lexus Northlake family!

April 01, 2026

I’ve been a customer of Hendrick Lexus Northlake since 2013. I’ve always received quality and professional service from their Service Department. More

by monty3251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2026 -

Hendrick Lexus Northlake responded

Monty, thank you so much for taking the time to share about your service visit with our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home" since 2013. Thank you for your loyalty!

April 01, 2026

I recently took my car in for routine service at Hendrick Lexus Northlake Service Center and couldn't be more please with the entire staff. A special appreciation goes out to Brock Ward, the service advisor More

by sgm.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 10, 2026 -

Hendrick Lexus Northlake responded

Sgm Williams, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Brock and our service team. We look forward to serving you again during your next visit. Thank you for your loyalty!

April 01, 2026

Hendrick Lexus and Brock Ward did a fantastic job in scheduling and ensuring both of my vehicles were serviced in a timely manner. The crew did excellent work and I feel confident my vehicles recieved More

by Jay K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Apr 08, 2026 -

Hendrick Lexus Northlake responded

Jay, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and truly appreciate your kind words about Brock and our service team. We look forward to serving you again during your next visit. Thank you for your loyalty!

April 01, 2026

My service appointment at Hendrick Northlake went very well. My advisor, Jordan Carter, was very professional. I was greeted immediately and the work was done very quickly. It was a great experience. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carter
Apr 08, 2026 -

Hendrick Lexus Northlake responded

JB, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Jordan and look forward to sharing them our team. Thank you for being part of our Hendrick Lexus Northlake family!

April 01, 2026

We were treated with kindness and respect from beginning to end of our experience. Dylan worked hard for us and we're happy with our vehicle. More

by hholli0398
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jack McMackin, Dylan Goodman
Apr 08, 2026 -

Hendrick Lexus Northlake responded

H. Holli, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear that Dylan provided you with the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

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