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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,141 Reviews
Call Dealership (833) 432-1510
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10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,141 Reviews of Hendrick Lexus Northlake

March 06, 2024

Brock Ward was so pleasant and helpful with my second key acquisition and service for my Lexus. Super rep! More

by jinglefield54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear Brock was able to quickly assist you with securing your second key and Lexus service. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Service advisor Brock Ward was great. The Lexus service is top-notch. It was a great experience. More

by Daniel Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Daniel, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Hussain was phenomenal. He was knowledgeable, courteous, and professional. I will refer family and friends. More

by Lakey73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose- Technology, Jack McMackin, Hussain Amir
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Lakey, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

March 06, 2024

Chase Ward explained my service options and the job was performed with lots of updates. Great service experience. More

by Bball412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 26, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

Chase Ward was an excellent person to work with. The dealership is top notch also. The service person gave us a very good explanation of the service performed. More

by harvey.elmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward, Jackie Layne
Report | Print
Mar 06, 2024 -

harvey.elmore responded

Great Job guys!

Mar 26, 2024 -

Hendrick Lexus Northlake responded

Harvey, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2024

They treated you very special and let you know everything that’s going on your car with a video. More

by Prich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cook, Vincent "Coach" Williams, Brock Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Fuellp, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Sean, Coach, and Brock and look forward to sharing your positive feedback regarding our service videos with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 05, 2024

We are new to the Lexus family. It was a great first experience with wonderful service! More

by LAK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dockx, Sal Rizzo
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

LAK, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. We are thrilled to hear Mark and Sal provided you the 5-Star Lexus experience while assisting you with purchasing your first Lexus. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 05, 2024

Chase Ward was patient and very personable proving the services I needed..His arranging a car loan for me to visit my granddaughter who is the hospital with cancer was really appreciated. More

by Aduskie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Aduskie, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and are humbled to hear that our loaner allowed you visit your granddaughter. Sending our love and support as you all navigate this time. Thank you for being part of our Hendrick Lexus Northlake family!

March 05, 2024

Always a pleasure to visit Lexus Northlake for service. Friendly, professional assistance provided by my Service Advisor Chase Ward. Technical expertise by Chase and his service Team consistently the best. More

by dennyabbey
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Denny, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Chase and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 04, 2024

Routine service visit. Updates and options were handled very well Chase Ward was the point of contact and did a great job in checking in, upstate, and service completion ch More

by tvm01760
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Report | Print
Mar 29, 2024 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake! We are so pleased to hear you enjoyed your recent service visit with Chase and our team. We look forward to serving you again during your next visit.

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