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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

March 26, 2025

Excellent customer experience and care; will do business with them in the future. End to end experience was best I have experienced. More

by Kevin T.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Nolan, Hussain Amir
Mar 28, 2025 -

Hendrick Lexus Northlake responded

Kevin, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Hussain and Todd provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

March 25, 2025

Very customer friendly service department! Omar is the best! Would highly recommend this dealership. Thank you! More

by engleb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 28, 2025 -

Hendrick Lexus Northlake responded

B. Engle, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Omar and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 22, 2025

Thanks to Brock and Marlene for making my service appointment effortless! Prompt attention with no waiting and very pleasant dispositions. Very satisfied with my experience. More

by leahbuttar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlene Seibles, Brock Ward
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Leah, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and Marlene and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

March 21, 2025

Everyone here is incredibly friendly and helpful. Vinny was attentive, knowledgeable, and readily available when we had questions or concerns. Truly appreciated this buying experience! More

by crenshawam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez was the technician who showed me the dash and controls in the car, and he was very knowledgeable and helpful!, Jack McMackin, Brock Ward, Vinny Estrada
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent sales experience with our team at Hendrick Lexus Northlake, Amanda! We are thrilled to hear Vinny provided you the 5-Star Lexus experience while assisting you with finding the perfect new Lexus, followed by Danny in technology, and Jack in finance! Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

March 20, 2025

I have always have a great experience with Hendrick Lexus working Naptali Williams and Chris More

by adriannem12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Chris Herndon
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Adrian! We are thrilled to hear Nap and Chris provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and thank you for your loyalty!

March 18, 2025

First class service department who gets it right and if there are any issue after service will make it right. Great customer service from Brock Ward who saw through our Lexus sedan and Lexus SUV 30K and 6 More

by mattmjf99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Matt, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to serving you again during your next scheduled maintenance visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 18, 2025

I’ve been going to this dealership for at least 4 years now and I truly appreciate all the staff. Everyone is so helpful and knowledgeable which gives me piece of mind when I leave my vehicle in their care More

by mrs.perfect8927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ward
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Brock and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family for over 4 years! We truly appreciate your loyalty!

March 16, 2025

Hendrick Lexus Northlake is a great dealership. I enjoy bringing my Lexus here. Friendly people. My service advisor Omar Licout is the best! I trust him with all my Lexus needs. He is a good honora More

by David D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Mar 26, 2025 -

Hendrick Lexus Northlake responded

David, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your loyalty and are blown away by your kind words about Omar and our team. Thank you for traveling all the way from Raleigh to be part of our Hendrick Lexus Northlake family!

March 14, 2025

Very nice dealership! ! I was very impressed! I would recommend this Lexus dealer ship to my friends More

by sheilathayer54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Chris Herndon, Whitney Suarez
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Sheila, thank you so much for your incredible review of Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and are truly blown away by your kind words about Harris, Chris, Whitney, and our team. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 13, 2025

Came from out of town to look at a used car. We spoke to Sabin on the phone (who was awesome, btw) before making the drive. He went out and recorded a full walkaround video for us, showing the f More

by Hot-Hatch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sabin Cotten
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Hot Hatch, thank you so much for your incredible review of Hendrick Lexus Northlake! We are thrilled to hear Sabin provided the 5-Star Lexus experience throughout your out of town car buying experience and truly appreciate your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

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