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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,129 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,129 Reviews of Hendrick Lexus Northlake

March 30, 2025

I only take my car to the dealership for service and repairs. Eddie Hart is the best there is out there. He will treat you right. More

by WesDudley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Wes, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

March 29, 2025

.Always request Eddie Hart who gives fantastic service as does the rest of the service team. More

by rgsteele47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eddie Hart
Apr 01, 2025 -

Hendrick Lexus Northlake responded

R. Steele, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team.

March 29, 2025

Great and professional service and Garrett Crossman was a great service advisor. Will definitely be back! More

by Mdot927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Apr 01, 2025 -

Hendrick Lexus Northlake responded

M. Dot, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team.

March 29, 2025

I had another great experience at Hendrick Lexus Northlake. Omar Licout provide tremendous customer service and made me feel confident that my car was getting the service it needed to keep running g More

by alswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Omar, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Omar and our team.

March 29, 2025

Another great visit for service to Hendrick Northlake. Garrett did a super job having all things in order for a pretty big and important maintenance task, All completed successfully and on time. Garrett More

by dennyabbey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Denny, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team.

March 28, 2025

I had inadvertently scratched the leather interior my new Lexus and felt sick about it. I contacted Northlake Lexus and explained the damage that I had done. They instructed me to bring the car in, though I More

by Andy A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Apr 01, 2025 -

Hendrick Lexus Northlake responded

Andy, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. While we are sorry to hear about the purpose of your visit, we are thrilled to hear Garrett was able to assist with getting your leather repaired just like new! Thank you for your 5-Star rating and welcome to the Lexus family for life!

March 28, 2025

Garrett helped me with my scheduled service to get it done in a timely manner along with some of his suggestions to help me keep my car running smoothly for a long time. More

by jkarriker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Apr 01, 2025 -

Hendrick Lexus Northlake responded

J. Karriker, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team.

March 27, 2025

Garrett was very helpful, courteous, and thorough. I was in and out in less than an hour. More

by Terac27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Mar 30, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Terac! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team.

March 27, 2025

Garrett Crossman was very friendly and helpful. He keep us updated with our services. Kudos to him!! More

by Devifsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did talk to specialist to make appointment and she was very helpful and thorough. , Garrett Crossman
Mar 30, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake, Devi! We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team.

March 27, 2025

Thank you Rebecca BIGELOW for taking care of vehicle in a timely fashion. Appreciate it More

by veronasinclair17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Vasquez, Becca Bigelow
Mar 30, 2025 -

Hendrick Lexus Northlake responded

Verona, thank you for taking the time to share about your recent service visit to Hendrick Lexus Northlake. At Lexus, we are always looking for ways to improve our guest’s experience and would love to learn how we could earn 5-stars during your next visit. If you have a moment, please email brooke.ballard@hendrickauto.com.Thank you again for your kind words about Becca!

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