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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,103 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,103 Reviews of Hendrick Lexus Northlake

March 13, 2025

Rebecca Bigalow did a great job keeping me informed of the progress of my vehicle. More

by tjpearce7612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

TJ, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Becca and our team. Please don't hesitate to reach out if there's anything additional we can do for you.

March 13, 2025

Great service experience. Rebecca was very helpful and great to work with. She kept me informed of my vehicle's progress. More

by pdagenhardt@charter.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Ms. Dagenhardt, thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Beca and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 13, 2025

Becca was accommodating and very helpful in answering any and all questions I had! Becca is an all star More

by Andrea N.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Andrea, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Becca and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

March 13, 2025

Getting routine service done on a car is never fun, but Hendrick Lexus Northlake makes it so easy. Great customer service! Becca Bigelow is friendly and helpful. More

by jkz4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bigelow
Mar 26, 2025 -

Hendrick Lexus Northlake responded

JKZ, thank you so much for taking the time to share about your service visit with Becca and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and truly appreciate you choosing Hendrick Lexus Northlake as your "Lexus home." Thank you for your loyalty!

March 11, 2025

Aftwr enjoying my current vhhicle for over 6 years I decided it was time for a change and I couldn’t be happier with my experience . Nap was fantastic he genuinely took his time to show me several optio More

by sonyabull12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Marlene Seibles
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Sonya, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Nap provided you the 5-Star Lexus experience while assisting you with navigating the car buying experience. Your positive feedback truly means the world to us. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

March 06, 2025

I've always experienced excellent customer sevice and prompt assistance. The cars that I've purchased met or exceeded expectations! Attention to detail and expert advice, plus personal individualized enc More

by Kitten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harris Veneris, Eddie Hart, Sal Rizzo
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Kitten, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake! We are thrilled to hear Harris provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations on your new Lexus and thank you for being part of our Hendrick Lexus Northlake family!

March 06, 2025

Whitney Suarez and the whole Hendrick Lexus Northlake team were fantastic to work with and helped overcome an unforeseen hurdle to ensure I was happy with the vehicle I purchased. Thank you too all. More

by Lee G
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Herndon, Ed McCreery, Naphtali Williams, Lorenzo Mendez, Whitney Suarez
Mar 26, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake, Lee! We are thrilled to hear Whitney and our team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

March 05, 2025

This dealership has an excellent service person by the name of Eric Edwards. He is very professional and he lets you know about your vehicle and its needs before there is a major issue. Also he will answe More

by janetlsprings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Edwards, Becca Bigelow
Mar 09, 2025 -

Hendrick Lexus Northlake responded

Janet, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eric and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

Mar 10, 2025 -

janetlsprings responded

I was happy to do so.

March 02, 2025

I received remarkable service. Mr. Crossman is amazing.🤩 Thanks for your awesome service. Very professional and knowledgeable. More

by runniedoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
Mar 08, 2025 -

Hendrick Lexus Northlake responded

Runnie, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team.

March 02, 2025

Associate Whitney Suarez was a pleasure to deal with, as were other associates I encountered. I want to commend Whitney on her pleasant, friendly personality and for allowing the car to sell itself without More

by twinstatesbkng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hussain Amir, Brock Ward, Whitney Suarez, Sam McMackin
Mar 08, 2025 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic review of Hendrick Lexus Northlake! We are thrilled to hear Whitney and the team provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

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