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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,498 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,498 Reviews of Hendrick Lexus Northlake

October 03, 2024

Excellent customer service! Chase is always pleasant and friendly! Chase keeps me well informed while my car is being serviced. More

by Belinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Belinda, thank you so much for taking the time to share about your service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Chase and our team.

October 03, 2024

Milton was incredibly helpful in guiding me through the car-buying process and finding the perfect vehicle. I had a fantastic experience working with Milton. He was knowledgeable, friendly, and made the More

by Tollett Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milton Jackson
Nov 02, 2024 -

Hendrick Lexus Northlake responded

Lisa, thank you so much for taking the time to share about your recent experience with Milton and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and are blown away by your kind words. Congratulations on your new vehicle and welcome to our Hendrick Lexus Northlake family!

September 30, 2024

Great dealership that I’ve worked with in the past, even though a deal couldn’t get done, Naph did a GREAT job trying, go see him! More

by RobLD83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star Rating of Hendrick Lexus Northlake, Rob! We truly appreciate you taking the time to share about your experience with Nap and hope to be of service to you again in the future. Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2024

Amazing service! Thorough, efficient, and friendly. By far the best experience I’ve ever had purchasing a car. More

by Leanne.howell8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Whitney Suarez, Todd Nolan
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Leanne, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Whitney and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 30, 2024

Eddie Hart made my first visit to the service department convenient, easy and faster than I expected. More

by Linda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naphtali Williams, Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Linda, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

September 27, 2024

Robert Marock was my sales person and Jack was my business person. From my first phone call to the followup after my new car delivery....they provided solutions and made the process smooth. I feel More

by ART
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Marock, Nathaniel Howard
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake, Art! We are thrilled to hear Robert, Jack, and Kimmy provided you the 5-Star Lexus experience while assisting you with finding the perfect new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

September 25, 2024

Brock Ward from Service department has been incredibly responsive and helpful. I highly recommend the service team at Lexus. Everyone seems to enjoy working here and that shows in their smiles. More

by Robert Videon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Herrera, Brock Ward
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Robert, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Brock and our team. Thank you for being part of our Hendrick Lexus Northlake family!

September 25, 2024

NorthLake Hendrick Lexus. They are exceptional when it comes to servicing my lexus E350. They ask question, and listern to the customer to ensure they cover any issues or conc More

by chenry5741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

C. Henry, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Eddie and our team. Thank you for trusting our team with your Lexus ES350!

Oct 06, 2024 -

chenry5741 responded

Thank You for taking care of my car. Every time i visit the dealer I feel safe when I leave the service department knowing the quality of the service team at North Lake Lexus.https://www.dealerrater.com/consumer/account/reviews?#

September 25, 2024

Eddie is always great. . Got me in and out at a great time.. i got my battery changed under my warranty.. my only small problem was they did not wash my car after they was f More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal, Nap, Lucian Dobre, Eddie Hart, Lorenzo Mendez
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Steve, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and will certainly pass along your feedback regarding the carwash. Please don't hesitate to reach out if there's anything additional we can do for you.

September 25, 2024

Eddie Hart was great to work with in the service department and kept me updated on my vehicle. More

by luther.jones60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Hart
Oct 05, 2024 -

Hendrick Lexus Northlake responded

Luther, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Eddie and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

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