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Hendrick Lexus Northlake

Charlotte, NC

5.0
2,142 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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2,142 Reviews of Hendrick Lexus Northlake

January 03, 2024

Hendrick Lexus has a good service operation and their staff communicate well during the time the cars are there as well as for follow up. Chase Ward has been my advisor and does a very good job in workin More

by tvm01760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

TVM, thank you so much for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to sharing your kind words with our team. Thank you for your loyalty!

January 03, 2024

Chase ward was very professional. And all the service employees was nice. My wife even said this Dealership is 5 star all around. Very good service. More

by bradwi7830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your fantastic 5-Star rating of Hendrick Lexus Northlake, Brad! We are honored to receive a double 5-Star rating and look forward to sharing your positive feedback with Chase and our team. Thank you for being part of our Hendrick Lexus Northlake family!

January 03, 2024

Northlake Hendrick Lexus provides a great experience. The service specialist, Chase Ward is very professional and personable. He ensures that your vehicle service needs are met and top quality and detai More

by Sky's the Limit
Recommend Dealer
Yes
Employees Worked With
Chase Ward
Jan 05, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Chase and our team at Hendrick Lexus Northlake! We are honored to receive your 5-Star rating and look forward to passing along your kind words. Thank you for being part of our Hendrick Lexus Northlake family!

January 01, 2024

Very pleasant experience dealing with Jazz Pack. She recognized my veteran status and was very efficient in every step of the transaction. More

by lirunner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Jan 02, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent experience with Jazz and our team at Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with our team. Thank you for your service!

December 31, 2023

We had an excellent experience - everyone was professional and the customer service was above and betond More

by Sarahdaly13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine “Jazz” Pack , James Rafidi
Jan 01, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent visit to Hendrick Lexus Northlake, Sarah! We are thrilled to hear Jazz and James provided you the 5-Star Lexus experience while assisting you with finding your new vehicle. Congratulations and welcome to our Hendrick Lexus Northlake family!

December 29, 2023

I have to say when buying my Lexus, dealing with Jeremiah was a pleasure and he made the process easy. He followup with me when I first met him a month ago and due to his professionalism I decided when I w More

by Oliver9Shadow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Rafidi
Jan 01, 2024 -

Hendrick Lexus Northlake responded

Oliver, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Jeremiah provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

December 28, 2023

I had a very good experience with Hendrick Lexus. Michele Hanrahan was so helpful during the process of getting my new car and Ralph Yerkes was such a delight as he helped me learn the many bells and More

by Ses8429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michele Hanrahan, Ralph Yerkes
Dec 30, 2023 -

Hendrick Lexus Northlake responded

SES, thank you so much for taking the time to share about your sales experience at Hendrick Lexus. We are thrilled to hear Michele and Ralph provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus!

December 27, 2023

We met with met with Jazz and she provided exceptional customer service. Highly recommend her! More

by Jadegabalx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack and Jack McMackin were amazing to work with. Superior customer service., Sal Rizzo
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Jade, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

December 26, 2023

Jazz was amazing! I was in the market for a new Lexus due to starting a family. I currently had a 2017 RC 350 F-Sport coupe… not conducive for a baby! I was nearly 40 More

by danielle.n.bonanno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jazz Pack
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Danielle, thank you so much for taking the time to share about your sales experience at Hendrick Lexus Northlake. We are thrilled to hear Jazz provided you the 5-Star Lexus experience while assisting you with finding the perfect vehicle for your new family. Congratulations on your new Lexus and welcome to our Hendrick Lexus Northlake family!

December 25, 2023

Awesome people very helpful. Service department second to none. I have bought 3 cars here More

by Walter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Miano, James Rafidi, Eddie Hart
Dec 30, 2023 -

Hendrick Lexus Northlake responded

Thank you for your 5-Star rating of Hendrick Lexus Northlake, Walter! We look forward to sharing your positive feedback with Jay, James, Eddie, and our team. Thank you for being part of our Hendrick Lexus Northlake family!

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